Zomato Responds After User Complains About Repeated Spam Messages From Customer Support

The exponential growth of the food delivery service providers in India has changed the way individuals get access to meals. From being a laborious task to an easy-to-manage activity, accessing food has become easier with just a few taps of fingers on smartphones. There are plenty of options available for customers to choose from a variety of cuisines offered by different restaurants. One of the companies responsible for bringing about this change in India is none other than Zomato.

The rise is an indicator of the bigger trend of going digital in city life. Yet, as the use of these apps increases and becomes more reliant on automation and technology, worries over customer service have likewise escalated, especially in cases when the technologies involved fail. One such problem has been highlighted recently in a social media post. According to the posting, an individual has been receiving spam messages from Zomato’s customer service despite their request to stop. Now, Zomato has responded to the post:

The user alleges Zomato keeps sending him spam messages despite various requests to stop them

A user named Agniv Chatterjee has pointed out the recurring messages from Zomato, suggesting that the customer support team of Zomato was spamming him every now and then. This case was brought to light by a few posts posted on X (earlier known as Twitter).

As seen in the screenshots shared by Agniv Chatterjee in the posts, the user said that he had been receiving the same message again and again, each time at 10-minute intervals. Moreover, it is evident from the user’s replies that he had requested the sender many times not to send any more messages, as he could see that all the messages were pre-written ones and appeared to be spam.

Have a look at the original post:

Every 10 mins I am getting spammed by Zomato. @deepigoyal @zomatocare @zomato @ConsumerHelp_ pic.twitter.com/2ETBBBn4qN

— Agniv Chatterjee (@ag_Chatterjee) April 24, 2026

Why is @zomatocare @zomato @deepigoyal spamming customers ???????????? pic.twitter.com/5sCOWzsJoH

— Agniv Chatterjee (@ag_Chatterjee) April 24, 2026

How did Zomato respond to the complaint?

Responding to the complaint, the official X account of Zomato customer care admitted the problem and requested the user to provide their registered mobile number through the direct message feature to look into the problem.

Hi Agniv, please share your registered mobile number via DM so we can check this on priority. https://t.co/jcTFuGT2Se

— Zomato Care (@zomatocare) April 24, 2026

Meanwhile, although the post has not become viral, it has raised a very important aspect related to customer interaction through automation. Automated customer service processes are quite common, but these kinds of incidents may indicate some kind of technical error when a system fails to identify the input provided by the user. For platforms operating at scale, even minor technical lapses can lead to frustrating user experiences. Addressing such issues quickly and ensuring better control over automated communication systems will remain essential for maintaining customer trust.

What do you think about such problems? Do share your thoughts with us in the comment section of this article.