Home Viral News Zomato Responds To Customer Refund Complaints After The Company Changes Its Name To Eternal
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Zomato Responds To Customer Refund Complaints After The Company Changes Its Name To Eternal

Zomato has decided to change the name of its parent company to Eternal Ltd. The company clarifies with its statement to clear the confusion among the customers.

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Zomato has decided to change the name of its parent company to Eternal Ltd. This has created confusion among the customers who have been using the food delivery brand for many years. Zomato is a popular food delivery platform by Deepinder Goyal, who has expanded the business by acquiring the Indian quick commerce service, Blinkit. According to reports, Eternal Ltd. will act as the parent entity for Zomato, Blinkit, Hyperpure, and District businesses. However, many users misinterpreted the information as a total rebranding of the Zomato app itself.

On February 6th, 2025, Zomato CEO Deepinder Goyal posted on X, saying that he was finally rebranding Zomato. He revealed that in-house, they had been using the name “Eternal” for more than two years after acquiring Blinkit (previously Grofers). He mentioned that the rebranding was suggested to distinguish the company from its food delivery brand Zomato. Now, Blinkit has also become a big part of the future for the company, Goyal thought that this would be an apt time to announce the name change.

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Zomato replied to clear the confusion of name change

Users became so disappointed and confused about the rebranding that to clear any confusion Zomato clarified that the app would retain its original name. In a post on X (formerly Twitter), by sharing a screenshot of a confused customer’s chat, the company issued a statement to put any existing doubts to rest and assure customers that their usual experience would remain unchanged.

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“Guys, Eternal is the parent company—the app will remain Zomato.”

Netizens react to Zomato’s rebranding with sarcastic comments and hilarious memes

One X user humorously stated,

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“Zomato became Eternal and customers became Avengers”

Another user commented,

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“Perfect example of fixing something that’s perfectly fine and probably end up breaking it.”

Another one hilariously highlighted consumers’ concerns about customer service saying,

“They should have said refunds will be pending eternally”

One X user made a funny remark about the name change and personal relationships,

“Now my food delivery and my situationship have the same status—eternally arriving but never committed. #Situationship #Zomato #Eternal.”

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The company has been clear that the name change involves Zomato’s purpose to evolve beyond food delivery services. In his letter to shareholders, CEO Goyal emphasized the importance of diversifying their business model.

Finally, despite the name change of the parent company, the Zomato app and brand will remain the same assuring users that their food delivery experience will remain unchanged.

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What are your thoughts on Zomato’s rebranding to Eternal Ltd.? Let us know in the comments.

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