Zomato Responds After Delivery Partner’s ID Gets Deactivated

A sincere appeal from a newly joined Zomato delivery partner has sparked conversation online after he publicly asked for help from Zomato CEO Deepinder Goyal. The delivery agent claims his account was suddenly terminated, cutting off his only source of income.

The rider took to the social media platform, X, and wrote his plea, tagging Deepinder Goyal

The rider by the name, Akshay Pahuja, took to social media and shared his ID, which has been deactivated. He also mentioned that he is the only earning member in the family.

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He wrote,

@deepigoyal sir ,I m new joiner in Zomato .my id is https://t.co/TGRplpuLlo id is terminated.I m the only one who earns in my family.Please help me out.

@deepigoyal sir ,I m new joiner in Zomato .my id is https://t.co/TGRplpuLlo id is terminated.I m the only one who earns in my family.Please help me out.

— Akshay Pahuja (@AkshayPahu6291) May 2, 2025

He also added that the Zomato team called, but they were unable to activate his ID. He further added,

Sir , I got a call from the Zomato support team , they told me they were unable to activate my id. Please help me out sir.

Sir , I got a call from the Zomato support team , they told me they were unable to activate my id. Please help me out sir.

— Akshay Pahuja (@AkshayPahu6291) May 3, 2025

 

I explained the issues I faced with the cancelled order to Zomato support, but they did not consider my concerns at all. In the end, they informed me that they would not be able to reactivate my account.

I explained the issues I faced with the cancelled order to Zomato support, but they did not consider my concerns at all. In the end, they informed me that they would not be able to reactivate my account

— Akshay Pahuja (@AkshayPahu6291) May 3, 2025

The message quickly garnered attention from netizens, who expressed concern for the rider’s financial situation and demanded clarity on Zomato’s deactivation policies.

This is not the first time it happened; other delivery partners have previously shared similar experiences of temporary suspensions or sudden deactivations, calling for more empathy and transparency from the company.

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Zomato responded to the appeal of the new delivery partner

Zomato replied to the rider, saying that their team is looking into the matter and will reach out to him soon. They wrote,

Hi Akshay, we understand your concern. Our team is looking into this for you and will reach out to you with an update shortly.

Hi Akshay, we understand your concern. Our team is looking into this for you and will reach out to you with an update shortly.

— Zomato Care (@zomatocare) May 3, 2025

Zomato’s Policy on ID Termination

Zomato maintains a set of policies under which a delivery partner’s ID may be temporarily or permanently deactivated. Common reasons include:

• Failure to deposit cash-on-delivery (COD) payments on time.
• Multiple customer complaints or poor delivery ratings.
• Frequent order cancellations without valid reasons.
• Violation of platform guidelines, including misconduct or fraud.

For new joiners, especially those unfamiliar with how the platform operates, such policies can be confusing. In some cases, that results in unintentional violations and termination of their IDs. Zomato typically allows delivery partners to appeal such decisions through its support system or partner helpline.

However, many riders report that the resolution process is slow and lacks human intervention, especially when financial livelihoods are at stake.

What are your opinions on this matter? Let us know in the comments.