Tata Motors Responds After Man Alleges Tata Nexon Skids Off Road After Its Tyre Detaches

Tata Motors is a leading name in the automotive industry and has become synonymous with vehicles. It has long been admired for its dedication to dependability and quality. But despite this, it has had a run of unfavorable occurrences in recent months that have damaged its otherwise flawless reputation.

The company seems to have had several difficulties that have raised questions in the minds of both consumers and industry watchers. The brand’s operational efficiency and customer-centric attitude have come under scrutiny due to several issues, including documented cases of faulty car deliveries and perceived delays in responding to consumer problems.

Recently, there was another occurrence that brought attention to the pattern of discontent with Tata Motors’ services and goods. A Madhya Pradesh man posted on social media about his friends’ terrifying experience after their Tata Nexon car ran off the road due to a disconnected tire caused by a damaged wheel hub. Fortunately, the guy and his fellow passengers managed to escape unharmed.

Man shares his scary experience with Tata Nexon

Tanmay Raju, a former Twitter user, recently posted about an incident that happened on December 23rd. His buddies were going from Sidhi to Prayagraj airport in Uttar Pradesh when they came into a potentially hazardous situation. They were not expecting to see a rolling tire in front of their automobile, which caused it to veer off the road and into a field.
Mr. Raju’s sequence of X postings indicates that while his buddies were safe, the car’s tire detached because of a shattered wheel hub.

Consequently, the car went off the road into a field. Fortunately, everyone remained safe. Upon inspection, it was discovered that our car’s tire had detached due to a broken wheel hub. After being informed we booked a taxi and, upon arrival, found our friends stuck in the field.

— Tanmay Raju (@TanmayRaju2) December 25, 2023

He also mentioned how frustrating it was to contact Tata Motors for assistance since they sent incompetent people with a tow truck, which resulted in a long wait. Shockingly, despite being stranded for 28 hours, Tata Motors demanded payment for the tow truck services from them.

Left stranded, we endured a harrowing 28 hours in the field, facing cold temperatures without adequate food or water.
Disappointingly, Tata Motors later demanded payment for the tow truck despite their lack of assistance.

— Tanmay Raju (@TanmayRaju2) December 25, 2023

Raju underlined the seriousness of the situation and expressed worry for people’s safety despite the Tata Nexon’s five-star safety certification. He appealed to Tata Motors to accept responsibility, reimburse the towing expenses, and deal cautiously with the malfunctioning item.

Tata Nexon has a 5-star safety rating but a part failure in my less than 2 year old car raises concerns. Tata Motors should take full responsibility, someone could have lost their life. I urge @TataMotors to refund the towing cost and address this situation responsibly.#tatanexon pic.twitter.com/EldQXaQLXE

— Tanmay Raju (@TanmayRaju2) December 25, 2023

The matter soon became the talk of the town on social media. Many people raised questions about TATA’s deteriorating services, while many also urged the company to pay full fees to customers for faulty products.

Tata reacts to accusations of faulty product

In response to Raju’s tweets, Tata Motors promptly requested his contact details to investigate the matter further. Their official page requested dealer information by direct message, email address, and primary and backup contact numbers, expressing their readiness to resolve the problems voiced. On X, they wrote,

“Hi Tanmay, we’d really like to look into the concern you’ve raised. Please share your primary & alternate contact number, email ID & dealer information via DM, so that we can connect with you for further help.”

Hi Tanmay, we’d really like to look into the concern you’ve raised. Please share your primary & alternate contact number, email ID & dealer information via DM, so that we can connect with you for further help. https://t.co/N5JQzuXk5z

— Tata Motors Cars (@TataMotors_Cars) December 25, 2023

This incident isn’t an isolated case of dissatisfaction with Tata Nexon. A Bengaluru guy previously claimed to have received a brand-new Tata Nexon that was “defective” earlier in the year. In response, Tata Nexon expressed regret and asked for further information to help the unhappy client, reaffirming their dedication to fixing the problem.