Home Viral News Man Orders From Fake Restaurant On Zomato By Mistake – Here’s What The Company Did Next

Man Orders From Fake Restaurant On Zomato By Mistake – Here’s What The Company Did Next

Recently, an X user made a post where he pointed out the presence of a "fake restaurant" on the popular food delivery platform, Zomato. Here is what Zomato did.

5 minutes read

Recently, an X user made a post where he pointed out the presence of a “fake restaurant” on the popular food delivery platform, Zomato. The user, Amit Mantri shared a thread of posts on X expressing his experience with receiving food from a fake restaurant that he thought to be Keventers. The post quickly grabbed attention online, prompting the company to take action immediately.

zomato app

moneycontrol

ADVERTISEMENT

The X user claimed that the spelling of the restaurant’s name misled him

Amit Mantri, who is a fund manager, shared a thread on X sharing his own experience with receiving food from such a restaurant. He also explained that after placing the order he realized that the restaurant he selected was not the one he actually intended to order from. He was deceived by the spelling of the restaurant. Tagging Zomato in his post he stated that the issue wasn’t properly addressed by chat support.

He wrote,

Advertisment

“Zomato has a massive fake restaurant problem. Ordered a beverage from Keventers yesterday. Later I realized I had mistakenly ordered from a Keventerss (with a double s) instead which is a sasta [cheap] copy that sells crappy stuff. Chat support was unwilling to do anything about it.”

In the next post of the thread, he emphasized on how smaller genuine companies may be impacted by such ‘fake’ establishments. He also tagged Zomato CEO Deepinder Goyal to make him notice how this problem can affect customer loyalty. He also shared how “dominant”  companies may shift their focus away from customer satisfaction by writing,

Advertisment

“I doubt Zomato would dare allow a fake Starbucks but smaller players like Keventers probably can’t fight back. While I am sure the commissions from these fake restaurants are great but hope Deepinder Goyal understands how badly it hurts customer loyalty.”

ADVERTISEMENT

Here is what Zomato did next after responding to the complaint

The official customer support handle of Zomato responded to convey that the flagged restaurant has been delisted from Zomato and also said that they regularly monitor and remove fake restaurants. They stated,

ADVERTISEMENT

“Thanks for flagging this. The restaurant has been delisted from Zomato. We actively monitor and remove imitator restaurants. That said, we’re constantly improving our detection system. We truly appreciate your support, as customer reports help us take swift action.”

The X user was satisfied with the food aggregator’s response and acknowledged Zomato’s “prompt action”. He shared a screenshot displaying an alert on the establishment’s page on the app. It says,

“This restaurant has a misleading name and therefore has been switched off.”

ADVERTISEMENT

Here is how netizens reacted to the thread

ADVERTISEMENT

Before this, the company decided to take action against those restaurants on Zomato that sell only a single dish. We should also stay careful while ordering food online from the food delivery apps.

Have you ever faced such a problem with fake restaurants on the apps? Let us know in the comments.

You may also like

Postoast is everyone’s one-stop destination for all things creative, informative, trending, entertaining and amazing. From the latest on the most happening stuff on the internet to the finer details of interesting things. At Postoast the goal is to create the best content for the ever-so-curious generation of young readers.

Contact us: contact@postoast.com