Recently, an X user made a post where he pointed out the presence of a “fake restaurant” on the popular food delivery platform, Zomato. The user, Amit Mantri shared a thread of posts on X expressing his experience with receiving food from a fake restaurant that he thought to be Keventers. The post quickly grabbed attention online, prompting the company to take action immediately.
The X user claimed that the spelling of the restaurant’s name misled him
Amit Mantri, who is a fund manager, shared a thread on X sharing his own experience with receiving food from such a restaurant. He also explained that after placing the order he realized that the restaurant he selected was not the one he actually intended to order from. He was deceived by the spelling of the restaurant. Tagging Zomato in his post he stated that the issue wasn’t properly addressed by chat support.
He wrote,
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“Zomato has a massive fake restaurant problem. Ordered a beverage from Keventers yesterday. Later I realized I had mistakenly ordered from a Keventerss (with a double s) instead which is a sasta [cheap] copy that sells crappy stuff. Chat support was unwilling to do anything about it.”
. @zomato has a massive fake restaurant problem. Ordered a beverage from Keventers yesterday. Later realized I had mistakenly ordered from a Keventerss (with a double s) instead which is a sasta copy that sells crappy stuff. Chat support was unwilling to do anything about it.
— Amit Mantri (@amitmantri) February 2, 2025
In the next post of the thread, he emphasized on how smaller genuine companies may be impacted by such ‘fake’ establishments. He also tagged Zomato CEO Deepinder Goyal to make him notice how this problem can affect customer loyalty. He also shared how “dominant” companies may shift their focus away from customer satisfaction by writing,
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“I doubt Zomato would dare allow a fake Starbucks but smaller players like Keventers probably can’t fight back. While I am sure the commissions from these fake restaurants are great but hope Deepinder Goyal understands how badly it hurts customer loyalty.”
I doubt @zomato would dare allow a fake Starbucks but smaller players like Keventers probably can’t fight back. While I am sure the commissions from these fake restaurants are great but hope @deepigoyal understands how badly it hurts customer loyalty.
— Amit Mantri (@amitmantri) February 2, 2025
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I guess as organizations become too dominant they shift their focus from customer delight to milking customers with scammy stuff. Happened with Amazon, now happening with Zomato.
— Amit Mantri (@amitmantri) February 2, 2025
Turns out, as per FSSAI license number, it’s a local @HavmorIceCreams shop that is selling its shakes as “Keventerss” online. Is this legal @deepigoyal @zomato? pic.twitter.com/U77nPRkORQ
— Amit Mantri (@amitmantri) February 2, 2025
Here is what Zomato did next after responding to the complaint
The official customer support handle of Zomato responded to convey that the flagged restaurant has been delisted from Zomato and also said that they regularly monitor and remove fake restaurants. They stated,
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“Thanks for flagging this. The restaurant has been delisted from Zomato. We actively monitor and remove imitator restaurants. That said, we’re constantly improving our detection system. We truly appreciate your support, as customer reports help us take swift action.”
Thanks for flagging this. The restaurant has been delisted from Zomato. We actively monitor and remove imitator restaurants. That said, we’re constantly improving our detection system. We truly appreciate your support, as customer reports help us take swift action.
— Zomato Care (@zomatocare) February 2, 2025
The X user was satisfied with the food aggregator’s response and acknowledged Zomato’s “prompt action”. He shared a screenshot displaying an alert on the establishment’s page on the app. It says,
“This restaurant has a misleading name and therefore has been switched off.”
Good to see the prompt action @zomato pic.twitter.com/viino0YyEW
— Amit Mantri (@amitmantri) February 2, 2025
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Here is how netizens reacted to the thread
it’s true.. there are so many like these on zomato..
the other day i saw some with these names:
– dominos
– rolls project (made it look a lot like rolls mania)
– burger king XYZ— amitsarda.xyz (@sardamit) February 3, 2025
@amitmantri absolutely right @zomato @deepigoyal please validate businesses and offer a curated experience. Listing those without real checkpoint is loss of customer trust and business.
— Shrikant Patil (@SocialShri) February 2, 2025
They might start with “Verified” badges
— Ashish (@tulsani1) February 3, 2025
Recently I faced multiple instances where food i ordered was clubbed with other orders by the same delivery partner. Consequently, my food was delivered 1 hr later than eta. Imagine having food which was stale n cold. Complete waste of money. @zomato
— Armchair Thinker (@theoriginalbops) February 2, 2025
Here too. I guess drugs instead of Soup. pic.twitter.com/4k7o92rH2v
— Samir M 🇦🇺🇮🇳 (@samirmokashi) February 3, 2025
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Good that Zomato has supposedly delisted them. But, ideally such a brand name should never have been listed. The local area management team should be pulled up for this, it’s too obvious for it to be a ‘miss’.
— Saket S.Pandit (@saketspandit) February 2, 2025
Same here pic.twitter.com/fcVOtTk4QP
— BS🇮🇳 (@aphlatoonbanda) February 3, 2025
Before this, the company decided to take action against those restaurants on Zomato that sell only a single dish. We should also stay careful while ordering food online from the food delivery apps.
Have you ever faced such a problem with fake restaurants on the apps? Let us know in the comments.