The excitement of ordering a high-end electronic gadget online knows no bounds but it also makes us skeptical about the originality of the product. When we invest a large amount of money in getting an expensive gadget, we hope that we do not fall prey to a scam-ridden online marketplace.
Often, dissatisfied customers take to social media to complain about wrong, defective, and fake products delivered from e-commerce sites. They also complain about the delayed response from customer service representatives. But, the companies appear to take quick action when the cases are emphasized on social media.
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A well-known social media user ‘Gabbar Singh’ recently took to the social media platform ‘X’ and complained about receiving a ‘fake’ iPhone 15 from Amazon
The user who has almost 1.5 million X followers shared his ordeal of receiving a fake product with his recent Amazon purchase. He shared the alarming incident with others by posting a picture of the device.
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Sharing the image of the fake iPhone 15 delivered by Amazon, the entrepreneur posted,
Waah @amazonIN delivered a Fake iPhone 15. Seller is Appario. Tagged with “Amazon choice” No cable in the box. Total Dabba. Has anyone faced similar issue?
Waah @amazonIN delivered a Fake iPhone 15. Seller is Appario. Tagged with “Amazon choice” No cable in the box. Total Dabba. Has anyone faced similar issue? pic.twitter.com/QjUqR7dKSU
— Gabbar (@GabbbarSingh) February 23, 2024
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The post by the social media influencer went viral, prompting a response from Amazon
The e-commerce giant responded to Gabbar Singh’s post. Amazon Help assured him that they would get back to him with an update about the grievance within 6-12 hours. The post read,
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“@GabbbarSingh We’re sorry to know that you received an incorrect product in the package”
@GabbbarSingh We’re sorry to know that you received an incorrect product in the package. Kindly fill in your details here: https://t.co/QWA4qKz4Be, we’ll get back to you with an update in 6-12 hours time. -Priya
— Amazon Help (@AmazonHelp) February 23, 2024
In a follow-up post, Gabbar wrote,
Have filled the form. Pls initiate a return.
Have filled the form. Pls initiate a return.
— Gabbar (@GabbbarSingh) February 23, 2024
Amazon Help responded,
Thank you for confirming. Please wait for 6-12 hours and our Social Media team will get back to you with a resolution via email. Your patience is appreciated
Thank you for confirming. Please wait for 6-12 hours and our Social Media team will get back to you with a resolution via email. Your patience is appreciated. -Priya
— Amazon Help (@AmazonHelp) February 23, 2024
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Other users started sharing their grievances with Amazon in the comment section
Bro, I had similar issue with Amazon. These people @AmazonHelp will just keep you asking to send proofs and make you wait. And after certain time, they will say that they have checked with their internal team and right product was sent from our end. Sorry we cant assist.
— Abhishek Sayam (@high_with_love) February 23, 2024
filed a case in consumer court for a very callous delivery of iPhone 15. After multiple follow-ups and reformatting of my old iPhone ( exchange); waited for 7 days post the delivery date. Ended up buying from store directly. Amazon was trying to compensate me with 1500 ROFL
— Dhiman Chakraborty (@dhimanck) February 23, 2024
I ordered some cloth organizers and they delivered half of what I ordered , when I raised the issue they investigated and then said we don’t see any issue, they don’t help customers even if scammer is seller.
— Boss-Daddy (@PranavShar15079) February 23, 2024
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Why the hell you ordered online? They sold me a duplicate AirPod and it was so difficult to fight and get money.
— Sandeep Mall (@SandeepMall) February 23, 2024
Yes one of my friend has been defrauded. @amazonIN is actually selling fake products through its own Appario seller.
My friend got defrauded of 29K @sony_india headphones – sealed packet had fakesAmazon refused to take action. @amazonIN doesn’t want to acknowledge insider…
— CA Nikita Kharakia (@NikitaKharakia) February 23, 2024
After going viral Gabbar Singh’s post got 1 million views, serving as a warning for online shoppers everywhere.
