A growing number of Zomato users are taking to social media to express their anger over unexplained extra charges added to their final bill. From “convenience fees” to inflated packaging and delivery costs. As online food ordering becomes a daily norm for millions, many are now questioning how transparent food delivery platforms truly are.
Recently, a Zomato customer took to social media to express frustration over receiving significantly less food than what was ordered. The customer raised concerns about the transparency and accuracy of online food deliveries.
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The user took to X and tagged Zomato, complaining about receiving only 366 grams of chicken fry instead of the 500 grams he ordered
The user, tagging @zomato, @zomatocare, and Zomato CEO Deepinder Goyal (@deepigoyal), alleged that he ordered 500 grams of chicken fry from their restaurant partner, “Ruchi Curries” through the Zomato app but received only 366 grams, a shortfall of 134 grams.
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The frustrated customer posted a picture displaying the weight of the food he received on X (formerly Twitter) and wrote,
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“I order chicken fry 500gms from ruchi curries but they sent me 366gms how they are cheating customers till now i dint identify it i have weight machine so I find it wat about other customer and daily how many customers they are getting cheated”
The Zomato customer mentioned that he realized the issue as he uses a weight machine, but raised his concern about the fellow customers who don’t use one.
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Here is the post
@deepigoyal @zomatocare @zomato i order chicken fry 500gms from ruchi curries but they sent me 366gms how they are cheating customers till now i dint identify it i have weight machine so I find it wat about other customer and daily how many customers they are getting cheated pic.twitter.com/UtRqpW9MMi
— mahesh (@Nani62187466) May 26, 2025
The core of the complaint raised questions on whether customers are actually getting what they pay for, especially when it comes to weight-based food orders.
Zomato responded to the customer and said that they have addressed the issue via email
Zomato Care responded to the user, saying,
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Hi Mahesh, we’ve addressed your concern over an email (mk***arami***@gmail.com). If you need any further assistance, please let us know.
This incident can serve as a Wake-Up Call for the customers
Instances like these raise questions about,
- Whether food delivery aggregators verify the weight and packaging accuracy of partner restaurants.
- What means are there for customers to report and resolve such discrepancies?
- How many customers might be unknowingly receiving less than promised?
With online food delivery becoming an indispensable part of urban life, the demand for fair and transparent service is louder than ever. Many are now calling for Zomato and other delivery platforms to introduce stricter compliance checks and allow customers to report weight discrepancies more easily.
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For now, the complaint serves as a wake-up call not just for platforms like Zomato but also for consumers who may not always double-check what they receive.
Have you ever noticed any weight discrepancies? Let us know in the comments.
