A Zomato delivery agent recently openly challenged the food delivery giant’s income claims. In a strongly worded post, the agent revealed he earned only Rs 263 after working a 6-hour shift, and urged people not to fall for what he called “Zomato’s false claims.”
A Zomato delivery agent, posted on X, claims that Zomato’s claim that an agent earns Rs 2000 a day is false
Sharing a screenshot of his 6 hours’ earnings, the Zomato delivery agent took to X and wrote,
6 hour me 263 ke earning hua zomato me to please zomato ke falls claim me naa aaye koi v ki day ka 2000 kamye sab fake hai (“Earned ₹263 in 6 hours on Zomato, so please don’t fall for Zomato’s false claims — anyone saying they earn ₹2000 a day is lying”)
The user tagged @zomato, @zomatocare, and @SwiggyCares in his post.
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6 hour me 263 ke earning hua zomato me to please zomato ke falls claim me naa aaye koi v ki day ka 2000 kamye sab fake hai @zomato @zomatocare @SwiggyCares pic.twitter.com/APHR4Kvsaq
— Arjun PARSAD (@arjun19apr1) May 18, 2025
Zomato responded to the post, asking him to share his ID for further assistance
The food delivery app replied to the post by saying,
“Hi Arjun, as per the update we received, your concern has been addressed. For any further information, please feel free to contact us.”
Hi Arjun, humein mili update ke according, aapka concern address kiya ja chuka hai. Kisi bhi aur jaankari ke liye please humse contact karein.
— Zomato Care (@zomatocare) May 19, 2025
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They also added,
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“Hi Arjun, we will check this. Please share your FE ID with us via DM.”
Hi Arjun, hum isko check karenge, please humare sath apni FE ID DM par share kijiye. https://t.co/jcTFuGSv2G
— Zomato Care (@zomatocare) May 18, 2025
Many delivery partners have previously echoed similar experiences. While some shared screenshots of their low daily earnings, others criticized the lack of transparency around incentive structures, order availability, and fuel costs.
Previously, Zomato CEO Deepinder Goyal stated that delivery partners working full-time (8–10 hours daily) earned around Rs 28,000 per month in 2024, excluding incentives. However, agents argue these figures often exclude high fuel costs, peak-hour bonuses, and regional order flow differences, leading to inconsistent income.
This is not the first time such concerns have surfaced. In 2024, a similar claim by another delivery partner during Diwali went viral, prompting Zomato to issue a clarification and dispute the data. Still, gig workers continue to share anecdotal evidence suggesting significant gaps between company claims and real-world earnings.
As India’s food delivery economy expands, questions around fair pay and working conditions are likely to become even more prominent on platforms like Instagram and X (formerly Twitter).
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What are your thoughts on the incident? Let us know in the comments.
