Zomato Responds After Customer Exposes Price Mismatch In Bills

A Zomato user recently took to X to highlight a price mismatch in his order. He shared two bills for the same meal—one generated on the Zomato app and another from the restaurant that arrived with the food. Both showed different pricing, which he found confusing and unfair. Seeking clarification, he shared the screenshots on social media. Zomato soon responded to address his concern.

Zomato customer flags price mismatch in bills, attaches proof

A Zomato user named Gopinath R took to social media platform X to share his concern about a price discrepancy in his food order. He explained that while he paid Rs 205 for his meal through the Zomato app, the restaurant bill that came along with the order showed a total of only Rs 184. This mismatch raised questions in his mind about the billing process on the platform.

To support his claim, Gopinath attached a screenshot of the Zomato app bill and also uploaded a clear image of the printed bill he received from the restaurant. The restaurant bill showed no GST or additional charges, making the price difference even more confusing.

Zomato bill looked like this,

Bill from the restaurant looked like this,

Expressing his concern, he wrote,

“I have paid Rs 205 but I got a bill from the restaurant as Rs 184. There is a mismatch with Zomato and the restaurant bill. I have added two bills here. Can u pls let me know the discrepancy. There is no GST mentioned in the restaurant bill.”

His post highlighted the issue of transparency in billing, which is crucial for maintaining customer trust.

Have a look at the whole tweet

I have paid ₹205 but I got a bill from the restaurant as ₹184. There is a mismatch with Zomato and the restaurant bill. I have added two bills here. Can u pls let me know the discrepancy. There is no GST mentioned in the restaurant bill. pic.twitter.com/ktAUpPqH8f

— Gopinath R (@rgopi) August 24, 2025

Zomato clarifies price difference in customer’s bill

Soon after Gopinath R shared his concern on X, Zomato stepped in with a clarification in the comment section. The company explained that the difference in the amounts was not an error but came from additional charges that the restaurant bill does not reflect.

Zomato wrote,

“Hi Gopinath, we’d like to inform you that the restaurant bill does not include the platform fee and the taxes applied on it, which may explain the difference in the total amount. For a better understanding, you can download the full invoice from the ‘Order History’ section in our app to see the complete cost breakdown. If you need any further assistance, feel free to DM us.”

Check it out,

Hi Gopinath, we’d like to inform you that the restaurant bill does not include the platform fee and the taxes applied on it, which may explain the difference in the total amount. For a better understanding, you can download the full invoice from the ‘Order History’ section in our… https://t.co/jcTFuGT2Se

— Zomato Care (@zomatocare) August 24, 2025

This response aimed to clear up the confusion and guide the customer toward checking the detailed invoice for transparency.

What are your thoughts on this price mismatch in order bills? Do you think it is much more than it should really be or it is justified? Do share your thoughts via the comments below.