Zomato Responds After Customer Exposes It For Charging More Than Printed Price

A customer took to X to complain about being charged more than the printed price of a Rs 400 cake on Zomato. Like many before, this complaint caught the attention of Zomato, prompting the platform to respond. The platform clarified their stance via the comments.

Customer shares how Zomato charged extra for a Rs 400 cake

On Tuesday, a customer named Anjali Dutta took to X to raise a complaint about being charged extra for a cake she ordered through Zomato from Hindustan Sweets, Kolkata. She highlighted that the price of the cake, as written on the product itself, was Rs 400, but Zomato had billed her Rs 520 for the same item.

To support her claim, Anjali attached a photo of the cake clearly showing the Rs 400 price tag along with a screenshot of the Zomato bill displaying the higher amount of Rs 520.

Expressing her frustration, she wrote,

“The item price written on the product is 400, but Zomato billed 520 for the same! Robbing in broad daylight!! @zomato @zomatocare @deepigoyal @hindusthansweets.”

Her post drew attention of Zomato, prompting the platform to respond to the complaint.

Have a look at the whole tweet

This is about an order from Hindustan sweets, Kolkata. The item price written on the product is 400, but zomato billed 520 for the same! Robbing in broad daylight!! @zomato @zomatocare @deepigoyal @hindusthansweets pic.twitter.com/qdiUP057Yy

— Anjali Dutta (@duttaanjli) September 9, 2025

Zomato responds to the pricing complaint

Without wasting any time, Zomato responded to Anjali Dutta’s complaint regarding the extra charges on her cake order from Hindustan Sweets, Kolkata. The platform clarified,

“Zomato as a platform only provides you with a menu with the prices informed by restaurant partners & enables you to place a price-informed order.”

Zomato further assured Anjali,

“That said, we’ll get this checked with the restaurant partner, and get back to you with an update.”

The response aimed to address the concern promptly while highlighting the platform’s role in facilitating the order rather than directly controlling the final billing.

Check it out,

Hi Anjali, we’d like to clarify that Zomato as a platform only provides you with a menu with the prices informed by restaurant partners & enables you to place a price-informed order. That said, we’ll get this checked with the restaurant partner, and get back to you with an…

— Zomato Care (@zomatocare) September 9, 2025

This swift reply from Zomato shows their commitment to resolving customer grievances and maintaining transparency, even when the issue originates from the restaurant’s pricing.

Why price written on item differ from what Zomato bills?

Sometimes, the price written on a product and the amount billed on Zomato can differ. This happens because Zomato displays the prices provided by the restaurant partners, which may include extra charges like packaging, service fees, or taxes.

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As a result, even if a product shows Rs 400 on its label, the final bill on Zomato could be higher. Customers are advised to check the detailed breakdown of charges on the app before placing an order to avoid any confusion.

What are your thoughts on this price difference that happens on apps like Zomato? Do share your genuine thoughts via the comments below.