Food safety continues to be a growing concern, especially with restaurants operating through platforms like Zomato. Despite promises of hygiene and quality checks, shocking incidents keep surfacing. Recently, a man revealed that his delivered meal came with an unexpected “extra source of protein” — an insect hidden in the food.
Customer finds insect in Zomato order, raises food safety concerns
Food safety has once again come under the spotlight after a shocking incident involving a Zomato order. A man named Dr. Shivaji Sharma recently took to social media platform X (formerly known as Twitter) to highlight a disturbing breach of hygiene and food security.
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He had ordered a chicken sandwich from Renee’s Kitchen, a restaurant in Guwahati, via Zomato. However, what he received left him appalled — inside the sandwich, he found an insect, which he sarcastically described as an “additional source of protein.”
Dr. Sharma shared a photo of the contaminated food along with his order number (#7075250983), tagging Zomato and demanding immediate action.
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His tweet read,
“Found this additional source of protein in my chicken sandwich #zomato order no #7075250983… Renee’s kitchen, Guwahati. Please address this gross food safety violation!”
He also attached photographic evidence with his tweet to further corroborate his claim.
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Found this additional source of protein in my chicken sandwich #zomato order no #7075250983… Renee’s kitchen, Guwahati. Please address this gross food safety violation! pic.twitter.com/ra310osGvi
— Dr. Shivaji Sharma (@Dr_Shivaji_S) July 16, 2025
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Zomato responds to food safety complaint with a standard message
Soon after Dr. Shivaji Sharma posted about finding an insect in his chicken sandwich ordered from Renee’s Kitchen via Zomato, the complaint was noticed by Zomato Care. While the post did not go viral or catch the attention of many netizens, the food delivery platform did respond promptly.
Zomato Care reacted with a generic and polite message, stating,
“Hey Shivaji, we completely understand how upsetting this must be, and we’re taking this seriously. Please allow us some time to take this up with the restaurant and get back to you with an update.”
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Hey Shivaji, we completely understand how upsetting this must be, and we’re taking this seriously. Please allow us some time to take this up with the restaurant and get back to you with an update.
— Zomato Care (@zomatocare) July 16, 2025
Though the response acknowledged the issue, it followed the usual customer service format, without providing any immediate resolution or assurance of strict action regarding the hygiene breach.
This is not the first time that such a food safety breach has taken place
This isn’t the first time such complaints have surfaced against eateries affiliated with major food delivery apps. Despite their claims of maintaining hygiene and conducting regular audits, customers continue to report similar unpleasant experiences. These repeated violations underline the urgent need for stricter food safety regulations and transparent accountability from platforms like Zomato.
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Dr. Sharma’s post serves as a reminder that food safety cannot be taken lightly. It remains to be seen if platforms like Zomato will ever bring a concrete change or not.
What are your thoughts on this incident? Has it ever happened with you? Do share via the comments below.
