Zomato Responds After Customer Complaint About Being Overcharged Above MRP

India has experienced a surge in the use of food delivery platforms over the past few years. Zomato and Swiggy have revolutionized the mode of accessing food among urban consumers. With the mere touch of a smartphone, people can get access to a variety of cuisines, ranging from high-end dining to cheap street food, delivered to their doorstep. And yet, with all this convenience, there’s a hidden price.

It has been observed by numerous customers that prices on delivery apps are generally more than at the restaurants themselves. Add to this packaging fees, delivery charges, and platform commissions, and the final amount usually ends up being much more than the dine-in cost. A similar accusation was recently made by another user who highlighted that he caught Zomato red-handed for overcharging beyond the actual cost of the dish. Now, Zomato has reacted to what happened and offered an explanation behind the happening of how and why.

Twitter

The customer accuses Zomato of charging more than the actual MRP

Recently, a Zomato user named Addas Bhavan levelled serious allegations against Zomato on X, formerly known as Twitter. In his X post, he accused them and a partner eatery of charging more than the listed amount for a meal item.

He went on to mention that he was charged Rs 130 on Zomato for the item, whose packet showed its MRP of about Rs 100. In a sarcastic tone, the user remarked that the restaurant may have forgotten to include bogus labels this time, claiming that both the platform and the eatery were “caught red-handed” while scamming people. In his post, he wrote,

@zomato @zomatocare caught red handed zomato and restaurants charging more then actual prices. price printed 100 rs but I got charged 130 rs for the same. I guess restaurant forgot to put fake labels on it and caught red handed now. fking scammers.

In addition, he included two images in his post as evidence. The first image is his Zomato bill, which clearly shows that he purchased two 200 gm packets of Chorafali for approximately Rs 260. This indicates that he spent around Rs 130 on one packet of Chorafali. Highlighting the price discrepancy, he added another photo of the same product that he took in the market. This time, though, the MRP sticker on the packets indicates that the actual cost is only Rs 100.

Have a look at the original post

@zomato @zomatocare caught red handed zomato and restaurants charging more then actual prices. price printed 100 rs but I got charged 130 rs for the same.
I guess restaurant forgot to put fake labels on it and caught red handed now.
fking scammers. pic.twitter.com/H4aApCWcey

— Adaas Bhavan (@adaas96417) October 5, 2025

How did Zomato react to this allegation?

Upon seeing the post, Zomato also gave a reply to the above-mentioned post and explained why it was happening. The company stated that it is only an intermediate platform between a customer and a restaurant and that it has no control over the prices set by the platform’s restaurant partners. They also stated that they perform inspections to prevent discrepancies with MRP items. Therefore, at last, they asked for some time to look further into this matter. Zomato wrote,

Hi Adaas, Zomato being an intermediary platform between a customer and a restaurant, does not govern the prices implemented by the restaurant partners on our platform. That said, we do implement checks to avoid discrepancies when it comes to MRP items. Please allow us some time to look into this.

Hi Adaas, Zomato being an intermediary platform between a customer and a restaurant, does not govern the prices implemented by the restaurant partners on our platform. That said, we do implement checks to avoid discrepancies when it comes to MRP items. Please allow us some time…

— Zomato Care (@zomatocare) October 5, 2025

While doorstep delivery has democratized convenience, consumers are ever more skeptical about whether the convenience of doorstep service is worth the exorbitant cost. Posts like this reinforce the call for more fair practices and transparency. For operators like Zomato, fixing such issues quickly continues to be key to maintaining consumer trust in an industry based on dependability and convenience. If not managed, this “new normal” threatens to alienate customers who someday might feel like switching to other options.

What do you think about such incidents? Do share your thoughts with us in the comment section of this article.