A complaint by a Zomato customer has surfaced on social media after a vegetarian customer received a non-vegetarian item in place of their original order. The user, who placed an order via Zomato from their restaurant partner, EatSure outlet in Noida Sector 16, had requested a Mushroom Corn Cheese Sub but received a chicken sub instead.
This kind of incident often sparked outrage, especially if the customer identifies as a pure vegetarian. This time also the user described the mistake as a violation of his religious and personal values.
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The user, Mohit Singh, took to social media and raised a complaint by sharing images of the order received and the order summary
Tagging @eatsurenow @zomato, he wrote,
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Ordered Mushroom Corn Cheese Sub from @eatsurenow via @zomato (Noida Sector 16) and received CHICKEN.
I’m a pure vegetarian, this is a direct insult to my religion and values.
This can’t go without consequences
Who’s accountable?
Mohit asked for the accountability of such a serious mistake.
Here is the post
Ordered Mushroom Corn Cheese Sub from @eatsurenow via @zomato (Noida Sector 16) and received CHICKEN.
I’m a pure vegetarian, this is a direct insult to my religion and values.
This can’t go without consequences
Who’s accountable? @fssaiindia @zomatocare #zomato #India pic.twitter.com/sjji3JUKS8
— Mohit Singh (@Mohitlogic) June 17, 2025
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Both Zomato and the responsible restaurant, EatSure, responded to Mohit’s query
Zomato Care claimed that they take their customers’ dietary preferences very seriously and do not intend to disrespect them. They also added that they will reach out to the responsible restaurant partner. They wrote,
Hi Mohit, this is truly shocking for us as we take your dietary preferences very seriously and would never intend to disrespect them. We have noted your order details, and we’ll take this up with the restaurant partner. Rest assured, we’ll get back to you with an update.
Hi Mohit, this is truly shocking for us as we take your dietary preferences very seriously and would never intend to disrespect them. We have noted your order details, and we’ll take this up with the restaurant partner. Rest assured, we’ll get back to you with an update.
— Zomato Care (@zomatocare) June 17, 2025
The restaurant partner, EatSure, also apologized to the concerned customer.
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The restaurant wrote,
Hi Mohit! That is certainly not the experience we intend for our customers, and we apologise as your experience has been hampered. Kindly DM us your contact number so that we can fix this for you. (RB)
Hi Mohit! That is certainly not the experience we intend for our customers, and we apologise as your experience has been hampered. Kindly DM us your contact number so that we can fix this for you. (RB)
— EatSure (@eatsurenow) June 17, 2025
In India, dietary preferences are deeply intertwined with religious beliefs. For many communities, consuming meat is strictly forbidden, and even accidental ingestion is considered a violation of faith.
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For this reason, food delivery platforms and restaurants should take extra precautions while handling vegetarian orders, often clearly labeling food packs as “Veg” or “Non-Veg.” Delivering the wrong dish, especially one containing meat, to a vegetarian customer is non-negotiable.
What are your thoughts on this matter? Let us know in the comments.
