Zomato Responds After Restaurant Complains About Receiving Only ₹62 For Orders Worth ₹1420

Online food delivery giant Zomato often faces backlash from its disappointed customers on social media. This time, the online food delivery app is under fire once again over an alleged massive gap between customer billing and restaurant payouts.

A restaurant partner took to X, stating that for an order worth Rs 1,420 placed on Zomato, the restaurant received a mere Rs 62 in payout

The restaurant took to the social media platform X (formerly Twitter) to voice its frustration over the huge price disparity. The restaurant @yummyyardcafe shared a screenshot of the Zomato payout receipt, stating that for orders sold worth Rs 1420, restaurants get a payout of just Rs 62/-

The screengrab shows the settlement breakdown that makes everything clear.

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They accused Zomato of cheating their restaurant partners and demanded clarity on the situation. They also said that selling food on Zomato feels like doing charity. The post read,

For orders sold worth Rs 1420/ on @zomato-. Restaurants get a payout of just Rs 62/-. What the hell does Zomato think about its restaurant partners…? Feels like we are doing charity by trying to sell food on zomato.

The user tagged @deepigoyal, @AnilSinghvi_ and used hashtags like #zomatosucks #cheaterexposed

Here is the post

For orders sold worth Rs 1420/ on @zomato-. Restaurants get a payout of just Rs 62/-. What the hell does Zomato think about its restaurant partners…? Feels like we are doing charity by trying to sell food on zomato. @deepigoyal @AnilSinghvi_ #zomatosucks #cheaterexposed pic.twitter.com/DDS4dqjY7M

— Daiwik Connections (@yummyyardcafe) May 19, 2025

The complaint has reignited the concerns about the platform’s commission model. Critics reveal that the restaurants are left with razor-thin margins or even losses. Zomato charges a commission from the restaurants that typically ranges between 18% to 30%. Restaurateurs have shared that their actual payout is often negligible, with the added promotional discounts, delivery charges, packaging costs, and GST.

Also read: Zomato Responds After Delivery Boy Slams Company For Misleading Earnings Promises

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Zomato responded to the post and asked for the restaurant ID to assist them

Zomato Care said,

Hi there, we understand your concern. Please DM us your Restaurant ID so we can check this for you.

Hi there, we understand your concern. Please DM us your Restaurant ID so we can check this for you. https://t.co/jcTFuGT2Se

— Zomato Care (@zomatocare) May 19, 2025

To this, the restaurant replied by sharing its restaurant ID.  Zomato Care assured them of a solution. Zomato wrote,

Thank you for sharing. Please rest assured while our team checks this, and we’ll get back to you.

Thank you for sharing. Please rest assured while our team checks this, and we’ll get back to you.

— Zomato Care (@zomatocare) May 22, 2025

Previously, the company has defended its commission structure by mentioning platform maintenance, marketing, delivery logistics, and customer acquisition costs.

But with rising operational costs, restaurateurs are urging Zomato and similar platforms to review and reform their payout systems and be more transparent about how earnings are calculated.

What are your opinions on this matter? Let us know in the comments.