Quick commerce platforms have truly become a lifeline for all of us, especially during seasons like the rains when stepping out is a hassle. From groceries to daily essentials, they promise speed and convenience right at our doorstep. But imagine the disappointment of receiving a used item instead of something fresh and new? That’s exactly what one Zepto customer faced, and he decided to share his unsatisfactory experience on X.
Customer receives used Vicks Vaporup from Zepto, shares experience online
A man with the username @addytude80 took to the social media platform X to share a disturbing experience with Zepto. He explained that he had ordered Vicks Vaporub for a child, but to his shock, the item that reached him was used. To corroborate his claim, he even attached photographic evidence with his post.
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For any parent, especially when it comes to children’s health, such an experience can be deeply unsettling.
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In his post, he tagged @zeptocares and Zepto’s co-founder @aadit_palicha, voicing his frustration. He wrote,
“Needed Vicks Vaporub for a kid. Imagine my disgust on receiving a used item!”
The customer also highlighted his disappointment with the response from the support team. He stated,
“Your support refused to replace the item even though it is in stock. Refund doesn’t help when a replacement is needed.”
By sharing his story publicly, along with pictures, @addytude80 brought attention to the importance of strict quality checks in quick commerce. He ended his post by questioning,
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“But how can your people stick their fingers in this?”
Such strong words reflect the gravity of his disappointment.
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Have a look at the whole tweet
@zeptocares @aadit_palicha
Needed ViksVaporub for a kid.
Imagine my disgust on receiving a used item!
And your support refused to replace the item even though it is in stock.
Refund doesn’t help when a replacement is needed.
But how can your people stick their fingers in this pic.twitter.com/SBicJGc7Ix— Adi (@addytude80) September 2, 2025
Zepto responds to customer’s complaint
Soon after the post was shared, Zepto took to the comment section to address the matter. The company acknowledged the customer’s disappointment and made it clear that this was not the kind of experience they wanted anyone to have while using their platform. They assured him that they were ready to resolve the issue.
A representative from the Zepto team, signing off as Abu, wrote,
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“This isn’t the experience we want for you, and we’re here to make it right.”
The response further requested the customer to share his order details and contact number via direct message so that the support team could look into the matter more closely and provide assistance. The brand also attached a link to facilitate quicker communication.
“To help us look into this further, we’ll need your order details and contact number. Please DM us with your order details so we can assist you further. i.ki.show/8F40B3F3F4“
Check it out,
Hey,
I’m Abu from the Zepto team. This isn’t the experience we want for you, and we’re here to make it right.
To help us look into this further, we’ll need your order details and contact number. Please DM us with your order details so we can assist you further.…
— Zepto Cares (@zeptocares) September 2, 2025
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This shows that Zepto was prompt in acknowledging the issue and expressed willingness to provide support. But this is no way sidelines the concerns about quality checks on products delivered through quick commerce platforms.
Such an experience is pathetic and a refund isn’t enough, a replacement is needed, and incidents like this should never happen. What are your thoughts on this incident? Do share via the comments below.
