Service provider strain is one of the cruelest and most overlooked issues in the gig economy. No worker should have to compromise their well-being for a paycheck. A thoughtful LinkedIn post highlighting this concern has gone viral, striking a chord with many. It shed light on the daily struggles of gig workers, especially those associated with home service platforms like Urban Company.
A thoughtful LinkedIn post on the struggles of Gig workers goes viral and for all the right reasons
A sincere and emotional LinkedIn post by Anjali Kelkar, Managing Partner at Magpiee Brand Solutions, has recently gone viral, and rightly so. The post, written after a personal experience with a home spa professional from Urban Company, sheds light on the hidden struggles of gig workers. While Kelkar praised the quality of services offered by Urban Company, she didn’t hold back from highlighting the human cost behind those polished experiences.
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Kelkar via her LinkedIn post narrated the story sharing that she had booked a spa session for 7:30 PM, but the assigned professional, Nisa (name has been changed), called requesting a slight delay. When she finally arrived, it was clear she was physically and emotionally drained. Nisa hadn’t eaten all day due to back-to-back bookings, and as Kelkar offered her water and a snack, she learned of the harsh realities many gig workers face. From being unable to decline appointments even when unwell, to carrying heavy equipment across the city with no rest in between, Nisa’s story was both heartbreaking and eye-opening.
The post didn’t aim to attack Urban Company directly, but it subtly criticized the system that values ratings and speed over human wellbeing. With no proper buffers between appointments, the pressure to maintain good ratings, and the risk of losing income for cancellations, workers are often pushed to their physical and mental limits. Kelkar questioned whether a great customer experience should come at such a cost.
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Check out her whole post
Many resonated with the LinkedIn post and shared their views via the comments
The viral LinkedIn post by Anjali Kelkar touched thousands, sparking a much-needed conversation around the wellbeing of service providers. Many professionals and regular users took to the comments section to express their support, share similar experiences, and raise their own concerns about the treatment of gig workers.
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Some praised Kelkar for her empathy and for using her platform to highlight the struggles of service providers, while others felt the situation called for more urgent action, such as refusing the service altogether when a worker is clearly in distress. A few commenters shared their own “horror stories” about how gig workers, especially those on platforms like Urban Company, are often overworked, underpaid, and even mistreated by clients.
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Check out some of the comments,
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Urban Company reacted to the post
Soon after Anjali Kelkar’s thoughtful post went viral, Urban Company responded in the comments with a measured reply. The firm acknowledged her concern, thanked her for her long-time support, and appreciated the empathy she showed toward the service professional. They admitted there’s still work to be done and assured that her feedback had been shared with the relevant teams.
Employees are indeed the biggest asset of any firm and thus they must be cared. What are your thoughts on this LinkedIn post? Do share your thoughts via the comments below.
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