Zomato is once again making headlines, this time for charging customers a “rain surge” fee even when there’s no rain at the delivery location or the restaurant. A Zomato customer took to social media to highlight the bizarre experience. The frustrated customer noted that they were charged a rain-related fee while ordering from a restaurant located right next to their building.
The incident is fit to spark a discussion on social media, especially after the customer pointed out that they ordered from a restaurant located right next to their building.
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The Zomato customer, Santosh, took to X and complained about the extra rain surge charge despite having clear weather
In the post, he shared a screenshot of his order summary, which shows that he was charged Rs 15 surge fees for rain. The user tagged Zomato and its CEO, Deepinder Goyal, and wrote,
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Zomato charging rain surgee for no rain in the location. ordered from the restaurant adjacent to my building. May be it is raining in their office.
Zomato charging rain surgee for no rain in the location. ordered from the restaurant adjacent to my building. May be it is raining in their office. @deepigoyal @zomato pic.twitter.com/mDo3TTdwtv
— santosh shetty (@sjshetty92) May 24, 2025
This isn’t the first time, as many users have previously shared and complained about similar experiences of allegedly arbitrary surge fees.
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Zomato responded to the post with a clarification statement
Zomato Care replied to the tweet, stating that the rain surge fee was charged because it was raining at the restaurant’s location. They asked the customer to reach out to them for other queries. Zomato replied,
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Hi Santosh, as we can see, the rain surge fee was applicable since it was raining at the restaurant’s location. We hope this clarifies your concern. Feel free to reach out if you have any other queries.
Hi Santosh, as we can see, the rain surge fee was applicable since it was raining at the restaurant’s location. We hope this clarifies your concern. Feel free to reach out if you have any other queries.
— Zomato Care (@zomatocare) May 27, 2025
While Zomato has executed weather-based surge pricing in the past to compensate and benefit their delivery partners, critics argue that automated systems often fail to reflect real-time local weather accurately.
Surge pricing by tech platforms often comes under fire. However, charging a weather-related fee when there’s no rain at the delivery location is bound to reignite debates around fairness and customer trust.
Have you faced a similar situation while ordering from Zomato? Let us know in the comments.
