Zomato Responds After Man Alleges He Received Beef Instead Of Chicken In Biryani

A customer has raised a serious complaint about a grave situation on social media. The Zomato customer alleged that he received beef pieces in a chicken biryani he had ordered via Zomato. This incident has sparked concern over food safety, labeling accuracy, and religious sentiments.

The X user, Divyansh Tripathi, wrote a post asking Zomato to take instant action on receiving beef over chicken

The incident came to light when the customer tagged @zomatocare and @zomato on the social media platform, X (formerly Twitter), stating,

I want a instant action on this.
I have ordered chicken biryani and the biryani which i received is having beef pieces .
I want a instant action on this , this is something about the religious matter.

Twitter

The user shared pictures and video clips showing the beef pieces he received in the chicken biriyani he ordered from the app. He wanted instant action by emphasizing the religious concerns related to the disturbing mishap.

I want a instant action on this @zomatocare @zomato
I have ordered chicken biryani and the biryani which i received is having beef pieces .
I want a instant action on this , this is something about the religious matter. pic.twitter.com/MAMPWCbBvb

— Divyansh Tripathi (@Divyansh2248) May 14, 2025

Here is the post

I want a instant action on this @zomatocare @zomato
I have ordered chicken biryani and the biryani which i received is having beef pieces .
I want a instant action on this , this is something about the religious matter. pic.twitter.com/MAMPWCbBvb

— Divyansh Tripathi (@Divyansh2248) May 14, 2025

The post has garnered attention and a response from Zomato

This mistake could hurt religious and cultural sentiments, especially in a diverse country like India, where dietary preferences are maintained strictly. Zomato responded with a statement that the incident is shocking and assured the frustrated customer that they do not intend to disrespect his dietary preferences.

They also assured him that they would try to resolve the issue quickly by contacting their restaurant partner. They said,

Hi Divyansh, this is truly shocking for us as we take your dietary preferences very seriously and would never intend to disrespect them. Please share your order ID via DM, so we can resolve this at the earliest with the restaurant partner.

Due to the delayed action by Zomato, Divyansh wrote a follow-up post addressing Zomato. He stated,

You guys have not taken any action yet

You guys have not taken any action yet @zomato @zomatocare

— Divyansh Tripathi (@Divyansh2248) May 15, 2025

Zomato Care further responded to his post, saying that their team is actively addressing the issue, to which Divyansh contested that the company had been giving him assurance from the day before, but if they fail to deliver a solution, he might tag the state police and the chief minister to acknowledge this issue.

You all are telling me the same thing from yesterday
I want the result now otherwise I am going to tag the state police and chief minister in my next tweet to acknowledge this issue.
@zomato @zomatocare @deepigoyal

Your concern is important to us. Please be assured that our team is actively addressing your issue, and will provide you with an update at the earliest.

— Zomato Care (@zomatocare) May 15, 2025

You all are telling me the same thing from yesterday
I want the result now otherwise I am going to tag the state police and chief minister in my next tweet to acknowledge this issue.@zomato @zomatocare @deepigoyal .

— Divyansh Tripathi (@Divyansh2248) May 15, 2025

Food delivery platforms like Zomato are expected to maintain strict quality checks. They need to ensure that food labeling is accurate, especially when it comes to meat products, to prevent such sensitive mix-ups.

Twitter

As the post gains traction, calls for accountability and a public explanation are increasing. The customer has reiterated the need for “instant action” and emphasized that this is “not just a delivery error but a violation of religious beliefs.”

What are your opinions on this matter? Let us know in the comments.

Also read: Zomato Responds After User Complains Of Chicken Biryani Appearing In The Veg Section