In a shocking case of food delivery negligence, a Swiggy customer was left disappointed and hungry after receiving a non-vegetarian chicken biryani instead of the vegetarian food items he ordered from the food delivery app. The incident raises serious concerns about food safety, dietary respect, and operational responsibility within India’s growing food delivery sector.
The customer took to X and posted screenshots of his order details and the wrong item he received
According to the customer, he had placed an order for a vegetarian thali consisting of dal makhani, paneer, and paratha. However, to his despair, the package they received contained chicken dum biryani. The order he received was a complete mismatch with his dietary preference.
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He posted a tweet tagging @swiggyindia, @SwiggyCares, @SwiggyInstamart, @harshamjty, @jagograhakjago, @nandanreddy, danachoga, and @ConsumerAffairs with the caption,
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I ordered a veg thali with dal makhani, paneer, and paratha, but Swiggy delivered non-veg chicken dum biryani instead. I was extremely hungry see rest in comment
@swiggyindia @SwiggyCares @SwiggyInstamart @harshamjty @jagograhakjago @nandanreddy danachoga @ConsumerAffairs
I ordered a veg thali with dal makhani, paneer, and paratha, but Swiggy delivered non-veg chicken dum biryani instead. I was extremely hungry see rest in comment pic.twitter.com/XrMYTSHH1n
— akshay garg (@akshaygarg7777) May 7, 2025
The customer, Akshay Gar,g went on to share his frustration in the follow-up tweets
He wrote that he was very hungry and contacted both Swiggy’s customer support and the restaurant Dana Choga’s restaurant customer support, but no solution came his way as they blamed each other for the mistake. He mentioned,
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I was extremely hungry and contacted the delivery person, Swiggy’s customer support, and Dana Choga’s customer support.
But they all blamed each other. Dana Choga claimed it was the delivery person’s mistake, saying they delivered someone else’s order to me.
I was extremely hungry and contacted the delivery person, Swiggy’s customer support, and Dana Choga’s customer support.
But they all blamed each other. Dana Choga claimed it was the delivery person’s mistake, saying they delivered someone else’s order to me.
— akshay garg (@akshaygarg7777) May 7, 2025
He continued,
I have never touched non-veg food in my entire life, and because of this mistake, I accidentally touched non-veg food. Swiggy should be ashamed of this error. Then after contacting you not helped and doing you reguar unfair pratices.
Swiggy customer care saying to drop mail, by dropping mail is my stomach filled? Even u did not replace order
Akshay said that they did not replace his order. He also mentioned that he has never touched non-veg food, but because of this mishap by Swiggy, he made the mistake of accidentally touching non-veg food.
I have never touched non-veg food in my entire life, and because of this mistake, I accidentally touched non-veg food. Swiggy should be ashamed of this error. Then after contacting you not helped and doing you reguar unfair pratices.
Swiggy customer care saying to drop mail,— akshay garg (@akshaygarg7777) May 7, 2025
by dropping mail is my stomach filled? Even u did not replace order
— akshay garg (@akshaygarg7777) May 7, 2025
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He further tagged several news channels and @PiyushGoyal to convey his grievance.
@PiyushGoyal
ji you are totally right other countries are making AI India startup busy in making food delivery company and delivery non veg food to vegetarian person
@Swiggy, @rohitisb, and @harsham
@PiyushGoyal ji you are totally right other countries are making AI India startup busy in making food delivery company and delivery non veg food to vegetarian person @Swiggy
@rohitisb
@harsham— akshay garg (@akshaygarg7777) May 7, 2025
@ABPNews @ZeeNews @ZeeNewsEnglish @ndtv @Republic_Bharat @aajtak @news24tvchannel @airnewsalerts @HindustanTimes @HT_UttarPradesh @RSSorg @BajrangDalOrg @IndiaToday @indiatvnews
— akshay garg (@akshaygarg7777) May 7, 2025
Swiggy is yet to respond to the incident. As India’s online food delivery market continues to grow, stories like these highlight the urgent need for better checks and customer-sensitive operations.
Have you faced any delivery issues with veg or non-veg food before? Let us know in the comments.
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