Zomato Responds After Man Complains About Getting Chicken In Veg Fried Rice

In a concerning case of food delivery negligence, a customer who ordered vegetarian fried rice from food delivery platform Zomato reportedly received chicken fried rice instead. This sparked outrage over dietary insensitivity and poor customer support. This is not the first time that a customer has complained of receiving chicken after ordering a veg dish.

Taking to social media, the user named Nitesh Patil, expressed his frustration

The user tagged @zomato, @zomatocare, @jagograhakjago, @deepigoyal, @ZomatoUAE, @ZomatoHyperpure, and @ZomatoUK and shared pictures and videos that display the presence of chicken in the order received. Nitesh posted an image of his order summary and invoice.

Twitter

He also posted a video and a screenshot of his conversation with Zomato Support.

Twitter

The frustrated customer took to the social media platform, X, and wrote,

Ordered #Veg Fried Rice but #zomatoindia delivered #chicken. This such a #blunder and best is the support ignored and refused #help

Here is the post

@zomato @zomatocare @jagograhakjago @deepigoyal @ZomatoUAE@ZomatoHyperpure @ZomatoUK
Ordered #Veg Fried Rice but #zomatoindia delivered #chicken. This such a #blunder and best is the support ignored and refused #help pic.twitter.com/ScRgKxnT8C

— Nitesh Patil (@niteszz) May 8, 2025

The user’s attempts to reach Zomato support were allegedly dismissed, intensifying dissatisfaction with the company’s grievance redressal mechanisms. He even wrote that he will post a video on social media and report the issue to the consumer forum.

He went on,

This so #hurtfull and #traumatizing for people who do not eat #non-vegetarian

This so #hurtfull and #traumatizing for people who do not eat #non-vegetarian

— Nitesh Patil (@niteszz) May 8, 2025

Zomato responded to the customer with a statement

Zomato replied to the user and assured him that they will come up with a solution soon. Zomato Cares wrote,

Hi Nitesh, this is extremely upsetting for us as we deeply respect all dietary preferences. We’ve noted your order ID and will take this up with the restaurant partner and resolve it as quickly as possible.

Hi Nitesh, this is extremely upsetting for us as we deeply respect all dietary preferences. We’ve noted your order ID and will take this up with the restaurant partner and resolve it as quickly as possible.

— Zomato Care (@zomatocare) May 8, 2025

In response to this, Nitesh made some follow-up posts

He complained of getting no response or solution from Zomato, he wrote,

#shameless no response yet! #zomato trying to run away from the #awful & #shameless act

#shameless no response yet! #zomato trying to run away from the #awful & #shameless act

— Nitesh Patil (@niteszz) May 9, 2025

To this, Zomato responded,

Hi Nitesh, we understand the wait is frustrating. We’re currently looking into this internally. Please give us a little time to get back to you.

— Zomato Care (@zomatocare) May 9, 2025

It seems that Nitesh is not happy with the reasoning of the company

He continued to bash them for not accepting their mistake and providing him with a satisfactory solution. He tweeted,

@deepigoyal @zomato @ZomatoUAE @ZomatoUK @ZomatoHyperpure
The #denial mode! #Zomato claims that the #chicken pieces and egg is actually something called as Manchurian and it is the restaurants ‘POV’ but not #Zomatoindia ‘POV’.

— Nitesh Patil (@niteszz) May 9, 2025

@deepigoyal @zomato @ZomatoUAE @ZomatoUK @ZomatoHyperpure
This is very a classic example where #companies like #Zomato and other #fooddelivery app focus on #quantity and #volume of #sales rather than #Quality . They completely #disregard their #Customers and their #experience .

— Nitesh Patil (@niteszz) May 9, 2025

The incident raises serious concerns for those who do not consume non-veg food items and have dietary restrictions. Some customers also have food restrictions due to religious beliefs or ethical practices that restrict meat consumption. This event adds to a growing list of complaints underlining lapses in food labeling, quality checks, and customer service.

This incident also reignites the debate around how these platforms should handle mistakes promptly, especially when it comes to sensitive dietary preferences.

Have you had such an experience with Zomato? Let us know in the comments.