Home Viral News IndiGo Responds After Passenger’s Seat Starts Swinging Mid-Air; Video Goes Viral
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IndiGo Responds After Passenger’s Seat Starts Swinging Mid-Air; Video Goes Viral

Recently, a passenger on an IndiGo flight had a horrifying experience after his seat started to shake uncontrollably.

3 minutes read

Air travel is often considered one of the safest modes of transportation. Airlines such as Air India, IndiGo, Etihad, etc. have become lifelines of our economies. Nevertheless, there are sporadic incidents that serve as a reminder to travelers of the significance of thorough safety inspections. These accidents, which might range from extreme weather to passenger disruptions and technical malfunctions, can cause anxiety and endanger public safety. Although significant aviation catastrophes are uncommon, in-flight mishaps happen more often than most people think.

Recently, one traveler had a similar kind of unpleasant experience on an IndiGo airplane from Delhi to Lucknow. Soon after departure, his seat started to shake uncontrollably. The incident was recorded on camera and rapidly went viral on social media platforms. The horrifying incident sparked grave worries about passenger safety and aircraft maintenance.

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Shaking the seat under the aircraft creates panic mid-air

On an IndiGo aircraft from Delhi to Lucknow, a passenger named Daksh Rathi had a “mini heart attack.” It’s because soon after the departure, his seat started to wobble. Rathi posted a video of the experience on Instagram, a social media platform. The footage shows him and two other passengers seated on three consecutive seats that abruptly begin to swing. Sethi describes his experience as “terrifying” in the video. Captioning the video, he wrote,

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Mini heart attack. The first time it happened, it was a terrifying feeling tbh. Never experienced anything like this. The seats could literally swing back and forth.

Rathi also complimented the flight crew for immediately responding to the situation. He said:

The crew did a good job with shifting us to vacant seats at the back of the plane. Only to realize later how serious the issue was. They called for the maintenance people to look into it during deboarding. @indigo.6e please look into this at the earliest. It may not look like a serious deal, but I would not want an elderly person with a medical issue, sitting on such a seat in a flying aircraft.

 

View this post on Instagram

 

A post shared by Daksh Sethi (@thewolfofjobstreet)

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How has IndiGo reacted to the video?

The video of the incident soon went viral on social media. Soon, the airline responded by expressing regret and promising to take his criticism “very seriously.” In their reply, IndiGo wrote,

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Mr. Sethi, thank you for taking the time to speak with us. We sincerely apologize for your onboard experience. Apparently this was an anamoly, a very unusual occurrence as these seats have a locking mechanism. Please be assured that your feedback is being taken extremely seriously and this will be investigated thoroughly. We understand our crew responded promptly to address the situation and provided you with an alternate seat. The safety and comfort of our customers remain our top most priority. We appreciate your feedback and assure you of our continued commitment to providing a safe, hassle-free, and enjoyable travel experience to all our customers. ~Team IndiGo

Netizens expressed mixed feelings over this incident

As the video went viral, many people expressed worries and criticized IndiGo for offering poor services. However, there were many people who raised doubts over the authenticity of the video. Have a look at some of the comments:

comments on daksh sethi video (2)

Instagram/Daksh Sethi

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Even though minor technical issues might occasionally occur without warning, this specific instance should serve as a reminder to airlines to strengthen their maintenance procedures. Although IndiGo’s apologies and pledge of corrective measures are positive moves,  these kinds of incidents left doubts in passengers’ minds.

What do you think about this incident? Do share your thoughts with us in the comment section of this article.

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