Indian Railways Responds After Passenger Shares Video Of Dirty Train Coach

Over the last few years, Indian Railways has been working hard to upgrade its trains. From brighter LED lights and comfortable seats to modular toilets and sleek designs, coaches today bear little resemblance to the ones many of us grew up traveling in. The coaches of Vande Bharat Express or one of the newly designed Shatabdi coaches represent a whole new era of travel.

But unfortunately, no matter how much money or effort goes into designing these coaches, their condition in the long run depends on how passengers use them. A scratched window, a wrapper tossed under a seat, or graffiti on the walls—small acts like these slowly chip away at the beauty of our trains.

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Recently, a passenger on Train No. 12909 shared a small video clip of the train’s interiors and raised a question about the civic sense of the passengers

The message was simple yet impactful. The X user, Mr. Stranger, tagged the Ministry of Railways and major zones like Western, Northern, and Central Railways in his tweet. His tweet addressed the issue that every Indian who has ever traveled by train can relate to. He raised a concern about how to keep our public spaces, especially our trains, as clean and welcoming as they are supposed to be.

Twitter

The tweet read,

Sharing a small clip from train no 12909, what do you think as a citizen of this country we should do to maintain our super beautiful, aesthetically designed train coaches? Educate ppl with civic sense?

Here is the tweet

Dear @RailMinIndia @RailwaySeva @WesternRly @RailwayNorthern @Central_Railway Sharing a small clip from train no 12909, what do you think as a citizen of this country we should do to maintain our super beautiful, aesthetically designed train coaches? Educate ppl with civic sense? pic.twitter.com/afBsi7hhop

— Mr. Stranger (@huzefanagpurwal) September 3, 2025

The clip shows how the passengers have cluttered the coach by throwing waste near the toilets and even inside the AC coach.

The clip wasn’t about criticizing the railways; it was a gentle reminder to all of us. As travelers, we share the responsibility of taking care of the spaces we use. This one passenger’s video and question resonates with all the passengers who use the trains to travel.

Twitter

Indian Railways replied to this tweet

Railway Seva replied by stating that they regret the experience the passenger had to go through and asked him to share his train’s PNR number and his mobile number for immediate action.

For necessary action escalated to the concerned official @Drmbct

We regret the experience you had. Please share your PNR number and mobile no. preferably via DM to enable us to take immediate action.
You may also raise your concern directly on https://t.co/JNjgaq11Jl or dial…

— RailwaySeva (@RailwaySeva) September 3, 2025

Lack of Civic Sense In Passengers

Indian Railways has done its bit with campaigns under the Swachh Bharat Abhiyan, installing dustbins, running cleanliness drives, and even making announcements on board. But the truth is, no campaign can succeed if passengers don’t cooperate.

What can Indian Railways do for the betterment of the situation?

They can incorporate the following things,

• Education –  Reminders inside trains, especially visual ones, can nudge people toward better habits.
• Accountability –  Fines for damaging property or dirtying coaches shouldn’t just exist on paper; they should be enforced.
• Culture shift – We need to see clean trains as a matter of pride, not just convenience.

Modern trains aren’t just about travel; they reflect how far India has progressed. If we as passengers respect these spaces, we make our journeys more comfortable, safer, and dignified. Spotless, well-kept coaches also send a message about who we are as a nation.

This passenger’s tweet wants us to take ownership and to treat our trains the way we’d treat our own homes.

What are your views on this tweet? Let us know in the comments.