Recently, many railway passengers had posted about the terrible conditions of Indian Railways. From overcrowding to ticketless travel to bad food quality and unsanitary conditions, there are so many issues that need to be addressed by the Indian Railways.
Even though Indian Railways is trying to solve these issues on many levels, they are still not resolved. The biggest problem faced by the passengers of Indian Railways is still overcrowding and occupancy of reserved seats by unreserved passengers. A similar incident occurred with a passenger traveling on the Gwalior-Barauni Express train. Indian Railway has also responded to it.
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The passenger’s seat is occupied by another passenger
An X user has posted a video expressing his disappointment while travelling on the Gwalior-Barauni Express train. He shared a video showing an overcrowded sleeper coach with another passenger occupying his reserved seat. In the video, he also alleged that even after requesting the TTE, no actions were taken, and his seat was still not vacated.
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Along with the video, he quoted,
“My seat is occupied by another passenger. I requested the TTE, sir, to get my seat vacated, but it still hasn’t been cleared.” He also added his train number and tagged the Railway Ministry of India, Northern Railway, and Prime Minister Narendra Modi.
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11123 GWL BJU EXPRESS Sleeper Ka hal Genral Se Bhi Kharab Hai
01. Mera seat dusre passenger ke pas occupied hai maine TTE Sir ko request Kiya ki mera seat khali karva dijiye lekin abhi bhi mera seat khali nahi kiya gya hai. @RailMinIndia @narendramodi @RailwayNorthern pic.twitter.com/7zX0khnwBO
— sandipsingh kushwaha (@ksandip_09) August 5, 2025
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How did Indian Railway respond to this post?
To his post, RailwaySeva, the official X handle for customer service, replied by showing their regret and asking for the passenger’s PNR number and mobile number to quickly address the issue. They also gave him other ways to address the issue quickly.
They wrote on X,
We regret the experience you had. Please share your PNR number and mobile no. preferably via DM to enable us to take immediate action.
You may also raise your concern directly on https://t.co/JNjgaq11Jl or dial 139 for speedy redressal. https://t.co/utEzIqAAkm— RailwaySeva (@RailwaySeva) August 5, 2025
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This incident showcases the long-standing problem of the Indian Railways regarding overcrowding, unreserved ticket passengers taking reserved seats, and then not vacating them even after complaining.
It happened mostly when there were a large number of people travelling in a general coach, and in case of inoccupancy there, they just came to the reserved coaches, like the sleeper coach and the AC coaches, without a reserved seat ticket. This causes discomfort for those who have paid for the sleeper and AC seats in advance, leading to various issues.
