Health is undoubtedly one of the most precious assets we have, and maintaining it should always be a top priority. While home-cooked meals are the safest and healthiest option, there are times we rely on restaurant food, especially from cloud kitchens, for convenience. However, not all such choices turn out well. Recently, a man ordered a seemingly healthy soup from Zomato, but to his shock, the meal posed a serious risk to his health as it contained a piece of glass in it!
A Customer took to social media platform X and shared a horrifying tale of discovering a piece of glass in his ordered soup
In today’s fast-paced world, many people rely on food delivery platforms like Zomato for convenience, especially when they are too busy or tired to cook. With the rise of cloud kitchens and quick delivery services, ordering food has become a regular part of modern life. People trust that the food they receive will be safe, hygienic, and prepared with care. After all, when we pay for a meal, we also expect a basic level of responsibility and concern from both the delivery platform and the restaurant.
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However, this trust can sometimes be broken in the most alarming ways. Recently, a man named Sahil Bansal shared a disturbing incident on social media platform X, where he found a piece of glass in his soup ordered from a cloud kitchen called Salads Point in Koramangala via Zomato. Sounds shocking? We totally agree!
Sahil did not just claim such a mishap without any proof. He attached photographic evidence and his chat with Zomato Support.
Though Zomato refunded the cost of the soup, there was no inquiry or concern shown regarding his health or safety. When Sahil tried to reach out to the restaurant directly, they refused to even talk.
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“Ordered from Salads Point, Koramangala via @zomato. Found a piece of glass in my soup. Zomato refunded the soup—no concern for my health or injuries. I called the restaurant. They refused to even talk. @fssaiindia this is serious food safety violation. What action will be taken?”
Have a look at the whole tweet
Ordered from Salads Point, Koramangala via @zomato . Found a piece of glass in my soup. Zomato refunded the soup—no concern for my health or injuries.
I called the restaurant. They refused to even talk.@fssaiindia this is serious food safety violation. What action will be taken? pic.twitter.com/LKLpIiBsOU— SAHIL BANSAL (@shlbnsl110) June 19, 2025
Incidents like these raise serious questions about food safety, accountability, and the systems in place to protect consumers.
Here is how Zomato reacted to the complaint
Although Sahil Bansal did receive a refund for the soup that contained a piece of glass, the situation was far from simple. The presence of glass in food is not just a minor mistake, it’s a serious health hazard. Sahil expected more than just a refund, he expected accountability and concern for his well-being. When both the restaurant and Zomato failed to respond appropriately at first, he decided to share his horrifying experience on the social media platform X.
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In his post, Sahil tagged both @zomato and @fssaiindia, highlighting the seriousness of the food safety violation. His post quickly drew attention of Zomato thereby prompting a response. The platform replied,
“This is deeply concerning, and we want to get to the bottom of it. Please DM us your order ID, so we can raise this with the restaurant partner and get back to you.”
This is deeply concerning, and we want to get to the bottom of it. Please DM us your order ID, so we can raise this with the restaurant partner and get back to you. https://t.co/jcTFuGSv2G
— Zomato Care (@zomatocare) June 19, 2025
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While the response was a step in the right direction, the situation highlights how many customers feel forced to take to public platforms to be heard when basic safety and accountability are ignored.
