After the emergence of food delivery services, we have been enjoying ordering food from our favorite outlets without going anywhere. Whether we are at home or in an office, all we need is to just order food via our smartphones. However, day by day, these food delivery services are becoming more and more fragile. Every new day, we hear about mishaps that happened during the delivery of different food items. However, the recent case will make you wonder if these services are actually viable and good for our health.
Recently, a man was shocked to find mold on his burger, which he ordered from Burger King via Zomato. So, it attracted a much outrage that Zomato had to respond to it.
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Man receives a moldy burger, which he ordered on Zomato
A consumer named Yaman Dev Sharma recently placed an order for a Burger King burger and fries through Zomato. However, instead of satisfying, the delivered food shocked and outraged the customer. He was somewhat aback to see that the food had mold on it. The client vented his frustration on social media, tagging Zomato and Burger King to draw attention to the problem and find a solution.
In his post, he wrote,
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Ordered from Burger King via Zomato. After finishing the fries, opened the burger (Veg Whooper), and today I came to know that they have launched a new flavor. Where mold is coming free with the burger bread. @zomato @burgerkingindia
जोमाटो के ज़रिए बर्गर किंग से ऑर्डर किया गया. फ्राइज़ खत्म करने के बाद बर्गर (Veg Whooper) खोला, और मुझे आज पता चला कि उन्होंने नया फ्लेवर लॉन्च किया है. जहां बर्गर की ब्रेड के साथ फफूंद यानी मोल्ड फ्री में आ रहा है. @zomato @burgerkingindia pic.twitter.com/xG2VHLjQol
— Yaman Dev Sharma (@YamanDev) September 4, 2024
How have netizens reacted to this mishap?
Within no time, the post went viral and gained various kinds of reactions. While some blamed Zomato for the mishap, others blamed Burger King for sending moldy burgers via Zomato. Many also shared their own stories of how food delivery services ruined their foodie experience.
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Have a look at some of the reactions
This is nasty 😳😳😳 ugh so terrible!🤢
— ThatsWhatSheSaid (@zeishahamlani) September 4, 2024
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I also have same experience with @zomato that’ why I uninstall their app and their service is pathetic. After all the inconvenience they offer me ₹10 coupon to settle the matter. #boycottzomato
— Shashwat singh (@sshashwat3) September 5, 2024
Shame on you burger King for playing with the health of others
— Shadab khan (@Shadabkhan404) September 6, 2024
You are lucky enough to get this unique flavour.
Once they have delivered non-veg meal for me (self being pure vegetarian)while I have ordered veg.— bharat maheshwari (@bharat_aec) September 6, 2024
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26 Aug, Delhi-Ajmer trip, at Kishangarh #burgerking. We asked for 2 veggie burgers (paid 207 ₹), got classic burgers. Team said ” receiving no veggies from behind”. why u took order?? We returned it. Poor hygiene, no AC or soap for hand wash, dirty washrooms.
— Shaily (@ShailyAg) September 6, 2024
How did Burger King and Zomato react to the incident?
After receiving a lot of outrage over the moldy burger, both Zomato and Burger King recognized their mistake. They also contacted the customer for further assistance. In their reply, Zomato wrote,
This is very shocking. We are sorry you had to go through this. We will investigate it. In the meantime, a member of our team will definitely call you. For this, please DM us your registered contact number.
यह बहुत चौंका देने वाली बात है। हमें खेद है कि आपको इससे गुज़रना पड़ा। हम इसकी जांच करेंगे। इस बीच, हमारी टीम का एक सदस्य आपको ज़रूर कॉल करेगा। इसके लिए कृपया अपना registered contact number हमें DM करें। https://t.co/jcTFuGSv2G
— Zomato Care (@zomatocare) September 5, 2024
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Burger King too responded to the post, saying,
Hi Yaman, we never intend to provide such an experience. Can you please DM us your Contact Number, Store Location, Order ID and Email ID so that we can get in touch with you. Rest assured we will investigate this thoroughly.
Hi Yaman, we never intend to provide such an experience. Can you please DM us your Contact Number, Store Location, Order ID and Email ID so that we can get in touch with you. Rest assured we will investigate this thoroughly.
— BurgerKingIndia (@burgerkingindia) September 5, 2024
While many people are already expressing outrage about the incident, we wanted to know what would be your reaction if you got the moldy burger. So, feel free to share your story with us in the comment section of this article.
