The global rise of meal delivery giants such as Uber Eats, Zomato, and Swiggy has revolutionized dining habits. However, recent incidents in India highlight growing concerns over quality assurance and customer safety. Unsettling stories of dead mice in Hershey’s chocolate syrup, a dead centipede in Amul ice cream, and a human finger in Yummo ice cream have raised serious concerns about the health and reliability of meal delivery services.
While these matters are not going to evaporate soon, another disturbing incident stirred a disturbance in Hyderabad. A customer bought chicken biryani from Mehfil in Nizampet Kukatpally, via Swiggy and found maggots in it. Following this incident, other complaints have been made. Notably, a customer from the same restaurant chain reported discovering a bone in his paneer biryani. The matter sparked widespread outrage and even Swiggy had to respond to it.
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The customer discovers bone in the Veg Biryani order
Avinash, a user of social media platform X, expressed concern about Swiggy deliveries in Hyderabad due to recent hygiene issues. He claimed to have found a bone in his paneer biryani, which he had ordered from the well-known Mehfil franchise in Nizampet Kukatpally.
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The order has been placed via Swiggy. Along with the photo of the meal, the user wrote,
“Same issue I have ordered a Paneer Biryani in mehfil, Nizampet Kukatpally I got a bone in it.”
Same issue I have ordered a Paneer Biryani in mehfil, Nizampet Kukatpally I got a bone in it. pic.twitter.com/2YbteDdrNF
— AVINASH (@Avinashtime) June 24, 2024
Users expressed outrage at the incident
The tweet went viral in no time and has gained a lot of attention. While many people criticized the restaurant for having such terrible services, others also blamed Swiggy for having such kinds of outlets on their platform. Have a look at some of the responses:
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My friends ordered here they have ordered chicken for themselves and Paneer for me
— AVINASH (@Avinashtime) June 24, 2024
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But I’m a vegetarian
— AVINASH (@Avinashtime) June 24, 2024
This must be deliberate. Never eat from these places.
— Subbarao Ganeshna (@srganeshna) June 24, 2024
How did Swiggy react to the incident?
In response to the issue, a Swiggy customer care executive expressed regret, stating,
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“@Avinashtime Hi there, we’re very sorry to hear you received a non-veg item in your vegetarian order. Please share the order ID so we may to pull up the details and assist you better. ^Vivek”
@Avinashtime Hi there, we’re very sorry to hear you received a non-veg item in your vegetarian order. Please share the order ID so we may to pull up the details and assist you better.
^Vivek
— Swiggy Cares (@SwiggyCares) June 24, 2024
Later, the customer mentioned that the issue had been resolved. Additionally, he stated that he wanted to draw attention to the situation so that food inspectors could handle quality issues that were hurting other people.
The issue has been resolved I’m sharing this because there are quite a few members are suffering so that the food inspection can conduct the quality issue
— AVINASH (@Avinashtime) June 24, 2024
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While this incident has been resolved, there are many other incidents that are still waiting for their results. These accidents highlight how crucial it is for the food delivery sector to have strict quality control procedures. The growing dependence of customers on convenience platforms such as Swiggy necessitates stringent measures to guarantee food safety and compliance with dietary requirements.
