Zomato Responds After Customer Complains About Finding Glass Particles In The Food She Ordered

Cloud kitchens have become a go-to for daily food orders, offering quick and convenient meals. But this recent incident will shock you where a woman allegedly found a glass particle in her Zomato order. Her social media post has caught the attention of Zomato handle as well.

A woman took to her social media and shared a shocking incident of receiving a glass particle in her Zomato order

In today’s fast-paced world, cooking has become a challenge for many. With hectic schedules and limited time, people often turn to food delivery as a convenient solution and amid this, cloud kitchens have quickly become the top choice. Known for their variety and reliability, these kitchens are trusted by millions who rely on them for everyday meals.

However, when that trust is broken, it can lead to serious consequences. In a shocking incident, a woman named Chandna Dave took to social media platform X and shared a harrowing experience after receiving a meal ordered through Zomato. Along with a visual proof, she claimed that the food contained small pieces of glass.

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In her caption tagging Zomato, she wrote that she was now heading to the doctor with a bleeding mouth.

Her caption read,

“@zomato @zomatocare @deepigoyal I ordered food from #zomato today and got GLASS PARTICLES instead,thanks to you all I am going to doctor with a bleeding mouth. Shame on you.”

Have a look at the post made by her on X

@zomato @zomatocare @deepigoyal I ordered food from #zomato today and got GLASS PARTICLES instead,thanks to you all I am going to doctor with a bleeding mouth. Shame on you. pic.twitter.com/UHvtZI1iLt

— Chandna Dave (@travelinchandna) May 29, 2025

Zomato responded to the post with an apt reply

The woman’s shocking post on X quickly caught the attention of Zomato’s official customer support handle, Zomato Care. Responding in the comment section, they wrote,

“This is deeply concerning, and we want to get to the bottom of it, Chandna. Please DM us your order ID, so we can raise this with the restaurant immediately.”

Their prompt reply reflected a sense of urgency and cocnern, aiming to address the situation swiftly.

This is deeply concerning, and we want to get to the bottom of it, Chandna. Please DM us your order ID, so we can raise this with the restaurant immediately. https://t.co/jcTFuGSv2G

— Zomato Care (@zomatocare) May 29, 2025

However, despite the timely response, the incident itself remains extremely troubling. It raises serious questions about food safety and quality control, especially in the booming cloud kitchen industry that millions depend on daily.

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While order mix-ups, like receving a wrong dish or a missing item are fairly common and frustrating, they rarely pose a serious threat. But when a customer ends up bleeding because of a glass particle in their food, the situation crosses into a far more alarming territory.

For many, the fear of such hazards could now overshadow the convenience they once trusted.

What are your thoughts on the matter? What would you have done as a customer if you went through a similar experience? Would you stop relying on cloud kitchens forever? Do share your thoughts via the comments below.