Zomato Responds After Customer Complains About Being Charged More Than MRP and Extra GST

A Zomato customer recently took to social media platform X, accusing the company of “stealing money” by charging extra GST and selling items at a higher price than what was printed on them. Zomato issued a response.

Zomato faces customer backlash over pricing complaint

Food delivery platforms often find themselves at the center of consumer debates, and recently, Zomato was called out publicly by a dissatisfied customer. A man named Rupesh Salian took to social media platform X to voice his anger, alleging that the company was charging customers more than the printed price of packaged items and adding a separate GST on top of it. Expressing his frustration after receiving the products that he had ordered from Bikaner Sweet Corner, he wrote,

“Everyone can learn the Art of Stealing money from @zomato Firstly they are charging more than the product MRP and to top it they are charging a separate GST @zomatocare @jagograhakjago @Consumer2Court @meenakale @KarishmaKale”

To back up his claim, Rupesh didn’t just rely on words. He attached screenshots of both the Zomato bill and the printed price on the items, showing a visible difference between the actual MRP and what was charged through the app.

Rupesh’s post also tagged consumer rights platforms and watchdog accounts, urging authorities and advocacy groups to look into such practices. To say that it prompted Zomato to respond would be a sheer understatement.

Have a look at the whole tweet

Everyone can learn the Art of Stealing money from @zomato
Firstly they are charging more than the product MRP and to top it they are charging a separate GST@zomatocare@jagograhakjago@Consumer2Court@meenakale @KarishmaKale pic.twitter.com/0ZcrJUYUvl

— Rupesh Salian (@rupeshpsalian) September 11, 2025

Without further ado Zomato took to the comment section and responded

Soon after Rupesh Salian’s post was made public, Zomato stepped in to address the matter directly in the comments section. The company responded politely, saying,

“Hi Rupesh, please note that Zomato as a platform only provides you with a menu with the prices informed by restaurant partners & enables you to place a price-informed order. That said, we are getting this checked and will get back to you with an update.”

Hi Rupesh, please note that Zomato as a platform only provides you with a menu with the prices informed by restaurant partners & enables you to place a price-informed order. That said, we are getting this checked and will get back to you with an update.

— Zomato Care (@zomatocare) September 11, 2025

This was an attempt to clarify their role while assuring the customer that the issue was being reviewed.

Rupesh, however, did not leave it at that. He replied saying,

“Awaiting your response and will surely cross check with the restaurant as well to confirm if they are providing you with an exaggerated amount which is over the MRP.”

Awaiting your response and will surely cross check with the restaurant as well to confirm if they are providing you with an exaggerated amount which is over the MRP

— Rupesh Salian (@rupeshpsalian) September 11, 2025

His response highlighted his determination to get clarity on whether the responsibility lay with the restaurant or the platform itself.

To this, Zomato quickly followed up again, writing,

“Your concern is important to us, and we’re looking into it on priority. We’ll get back to you with an update.”

Your concern is important to us, and we’re looking into it on priority. We’ll get back to you with an update.

— Zomato Care (@zomatocare) September 11, 2025

It’s obvious that companies like Zomato will often step in to respond and resolve issues when customers raise their concerns publicly. But it’s also true that platforms rarely sell items at their printed price. That’s because both the restaurant and the delivery platform need to keep a margin in order to run their business.

The 420.in

This raises a bigger question about how much extra a customer should reasonably expect to pay for the convenience of ordering online. While some see it as a fair trade-off, others feel it borders on unfair when prices are significantly higher than what’s printed.

What do you think about this? Do you feel the extra cost is justified for the ease and comfort of delivery, or should platforms stick closer to printed prices? Share your thoughts in the comments below.