The introduction of quick delivery services has significantly changed the retail environment in recent years. With the promise of grocery and critical delivery in as little as 10 to 30 minutes, platforms such as Blinkit, Zepto, and Instamart have completely redefined convenience. However, despite their benefits, instant delivery services face several challenges. Although clients may be the source of some issues, the majority nevertheless center on the operation of the entire sector.
We frequently hear issues like poor product quality and delivery issues outweigh the usefulness of these services, particularly for people with hectic schedules. In the race for speed, issues like expired or damaged products have led to consumer complaints, putting brand credibility at risk. A similar kind of incident happened with one customer recently, who got expired and moldy bread from Blinkit. Nevertheless, upon realizing their mistake, Blinkit soon responds to the complaint.
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Customer shocked to get expired and moldy bread from Blinkit
Recently, a Mumbai resident named Saptakee Sengupta ordered bread from Blinkit. However, upon receiving her order, she was shocked to find out that the bread that the company delivered was almost stale and moldy. Not only this, but she also finds out that the bread is expired.
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As soon as she realized this, she posted her complaint on X, formerly known as Twitter. In her post, she also attached two images: one shows mold on bread and the other shows the bread’s packaging. Additionally, the client posted a picture of the bread packaging.
According to the packaging, the bread had a ‘use by’ date of May 2, 2025. However, it was delivered to the consumer two days after its expiration date on May 4, 2025 (when the customer complained about it on X), which raises severe questions regarding the platform’s product handling and quality control. In her tweet, Saptakee wrote,
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@letsblinkit what’s happening? Sending mouldy expired bread order no 3316680 . @blinkitcares #foodministerindia @mybmc
@letsblinkit what’s happening? Sending mouldy expired bread order no 3316680 . @blinkitcares #foodministerindia @mybmc pic.twitter.com/PIp4bHFWor
— Saptakee Sengupta (@Saptakee_art) May 4, 2025
How does Blinkit respond to her complaint on Twitter?
Upon noticing Saptakee’s post on X, the company’s official X account rushed to reply to her. In their reply, the company said that they will be happy to assist her regarding her complaint. They also asked for more information about the order. They wrote,
We appreciate your time & would be happy to assist you with the concern raised. Could you please provide us with the information we requested previously?
We appreciate your time & would be happy to assist you with the concern raised. Could you please provide us with the information we requested previously?
— Blinkit (@letsblinkit) May 4, 2025
Meanwhile, this is not the first time these quick delivery services have delivered such faulty products. Last month, a Reddit user raised a complaint after receiving a packet of grapes that weighed only 370 grams instead of the 600 grams ordered. At first, they wrote it off as a one-time mistake. However, weeks later, the same issue occurred, with the packet weighing just 395 grams instead of the 500 grams they had purchased.
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At that time, the quick delivery service responded by assuring that it would never happen again. However, even after so many assurances, it seems nothing has changed. Problems like these are still being reported. However, by enhancing quality control, educating employees, compensating for wrong orders, and improving customer communication, Blinkit can resolve these problems within the blink of an eye. These actions will increase customer satisfaction and decrease errors.
What do you think about this? Do share your thoughts with us in the comment section of this article.
