Air India Responds After Passenger Urinates On Bridgestone MD During Delhi-Bangkok Flight

Travelling in luxury, like in business class, doesn’t always guarantee basic manners or civic sense. A shocking and shameful incident has come to light where a man urinated on the Managing Director of Bridgestone during an Air India flight from Delhi to Bangkok. Air India has acknowledged the incident and issued an official statement that is going viral all over the internet.

Indian man urinates on the Managing Director of Bridgestone in Air India Business Class

In a shocking and disgraceful incident, a passenger onboard an Air India flight from Delhi to Bangkok allegedly urinated on a fellow passenger travelling in the business class section. The victim, Hiroshi Yoshizane, is the Managing Director of Bridgestone India, a well-known multinational tyre company. The flight, Air India A12336, was in its final stages of descent on Wednesday, April 9, when the unfortunate event took place.

Air India

According to reports, the accused, identified as Tushar Masand, an Indian citizen seated in 2D, urinated on Mr. Yoshizane, who was seated right in front of him in seat 1D. The incident has not only raised serious questions about in-flight behaviour but also sparked public outrage over the lack of basic civic sense, even in premium class travel.

Upon receiving the complaint, the airline crew immediately responded. Masand was shifted to another seat, and the staff apologised for the shocking behaviour. Senior cabin crew members Sunpreet Singh and Rishika Matre quickly helped Mr. Yoshizane by providing towels, assisting him in cleaning up, and guiding him to the lavatory to change his clothes.

Air India has officially reported the matter to the Directorate General of Civil Aviation (DGCA), and Mr. Yoshizane has sought a formal apology from the airline.

Co-passengers were disgusted by the incident, demanded accused to be moved

The shocking behaviour not only disturbed the victim but also left other passengers deeply uncomfortable. Matthew, a passenger seated in 1F, was visibly uneasy after witnessing the incident and expressed serious concerns about safety and comfort. He firmly requested the cabin crew to remove Tushar Masand from the business class section, refusing to remain seated near him.

In response, the crew reassigned Masand to seat 14C in the economy section. Despite Masand’s repeated verbal apologies to Mr. Hiroshi Yoshizane, the situation had already created an unpleasant atmosphere onboard. Although Hiroshi declined to file a formal complaint to avoid further delay after landing, the incident has brought embarrassment not only to the airline but also to the country.

Air India issued a statement confirming the disturbing incident

Air India has officially confirmed the disturbing incident that took place onboard flight A12336 from Delhi to Bangkok on April 9, 2025. In a statement given to ANI, the airline acknowledged that a case of accused passenger behaviour and how they responded promptly to the situation.

“Air India confirms that an incident of unruly passenger behaviour was reported to the cabin crew operating flight A12336, from Delhi to Bangkok, on 9 April 2025. The crew followed all laid down procedures, and the matter has been reported to the authorities.”

According to the spokesperson, the crew not only issued a warning to the accused passenger but also offered assistance to the aggrieved passenger, Hiroshi Yoshizane.

“In addition to warning the unruly passenger, our crew offered to assist an aggrieved passenger to take up a grievance with authorities in Bangkok, which was declined at the time.”

The airline also stated that the standing Independent Committee will now assess and decide on any further action against the accused.

“The standing Independent Committee will be convened to assess the incident and determine the action, if any, to be taken against the unruly passenger.”

Air India concluding by reiterating its commitment to following the protocols set by the Directorate General of Civil Aviation (DGCA) in handling such matters.

“Air India continues to follow the SOPs as laid out by DGCA in such matters.”

Check it out,

An Air India spokesperson says, “Air India confirms that an incident of unruly passenger behaviour was reported to the cabin crew operating flight AI2336, from Delhi to Bangkok, on 9 April 2025. The crew followed all laid down procedures, and the matter has been reported to the… pic.twitter.com/QwMB1pWr2E

— ANI (@ANI) April 9, 2025

What are your thoughts on this disturbing incident? What actions must be taken against such unruly passengers? Do share your thoughts via the comments below.