Passengers traveling by flight often take to social media to share the grievances that they faced during their journey, be it bad quality food or poor maintenance of the aircraft. This time, a traveller claimed that the tray table in the seat he was assigned was faulty. The passenger described their journey as “8 hours of absolute chaos”.
The Air India passenger complained about getting allotted a seat with a malfunctioning tray table
An Air India passenger who was travelling with two children described his 8-hour journey as ‘absolute chaos’. During the flight, they discovered that the tray table failed to open in the seat they were assigned. The passenger with the username ‘Mr. Credible’ shared on social media that they tried to balance meals and drinks on a standalone tray provided by the crew.
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In a post on X, the person wrote that they want to support Air India, but “they make it so damn tough”. They claimed that the airline asked them to sign a “consent form” at the check-in counter when they aired the issue of choosing a seat with the ‘unserviceability’ of a ‘tray table’.
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The passenger shared that they faced more problems every time the flight went through turbulence.
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The individual wrote on X,
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got seats on @airindia where the tray table didn’t open. they made me sign a consent form at the check-in counter. alternative? sit separately from my kids and let the whole flight suffer. so I had no other option but to sign. these were seats which I had paid extra for by the way during web check-in.
8 hours of absolute chaos. food in one hand, a drink in the other. kid’s meal balanced on my knee. turbulence trying to sabotage my entire existence.
I really wanna support air india, but they make it so damn tough
Here is the viral post
got seats on @airindia where the tray table didn’t open. they made me sign a consent form at the check-in counter. alternative? sit separately from my kids and let the whole flight suffer. so I had no other option but to sign.
these were seats which I had paid extra for by the… pic.twitter.com/L1IngvQBAw
— Mr. Credible 💳 (@mistercredible) March 26, 2025
He also shared on social media that he couldn’t move to another seat as he could not leave his kids alone. The post quickly went viral, and netizens found it infuriating.
The post caught the eyes of the airlines, and Air India responded to the viral post
As soon as the post was circulated online, Air India responded to the viral post. The airlines wrote,
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Dear Sir, we understand your disappointment. Please share your booking details via DM and we’ll look into it.
Dear Sir, we understand your disappointment. Please share your booking details via DM and we’ll look into it.
— Air India (@airindia) March 26, 2025
The viral post garnered a few comments about Air India’s service, where infuriated individuals shared their own grievances about broken seats and faulty tray tables.
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Here is how netizens reacted to the post
Poor plight..always..
— Ackshat (@ackshat1) March 26, 2025
Fly the Garbage Airline by Great TATA Group. Another day but same story of failures always. Fire the current CEO ! Get an Indian who understands the value of TATA Brand !!
— SKA (@sanwar1975) March 27, 2025
We prefer expensive flights with layovers than travel by cheaper, direct flights on @airindia for reasons like these! An Air India captain (flies long haul) warned me:
– Premium economy could be reassigned to economy
– Entertainment might not work
– Seats could be broken#Avoid— Amit C (@imeinfinity) March 27, 2025
Horrible. If they knew in advance that the seat is not in proper condition, they should not have sold it during web check in or added a disclaimer. This is not tough to do.
— Kartikay Gaur (@kartikaygaur11) March 27, 2025
DGCA is equally responsible. They remain mute spectators while the people keep suffering.
— Rajiv Singhal (@RajivSi97830189) March 27, 2025
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Why always @airindia ? So many bad reviews, repeated bad services and still they don’t take any action
— Varun Arora (@VarunArora80451) March 27, 2025
you cant really blame them when parts for the seat arent even made by the oem
tata has to make their own parts for these seats and that takes time
also refurbishment/refreshment is taking place— phxav0006 (@phxav77W) March 26, 2025
It is indeed an unpleasant experience. Have you had any such experience while traveling with Air India airlines? Let us know in the comments.
