It’s such a frustrating feeling when you order something with excitement, imagining that perfect bite, only to open the package and see something completely different. Recently, a man took to X to vent his frustration after receiving a cake that looked nothing like the one he had ordered from Zomato. The platform responds.
Birthday cake turns into a disappointment after man ended up receiving something different than what he ordered
On 20th September 2025, a man named Rajdeep Singh took to X to share his frustration after an order went completely wrong. Excited to celebrate a child’s birthday, he had ordered a special cake, only to receive something entirely different. In his tweet, he wrote:
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“@Zomato_delivery @zomato Invoice Number: 25TGRL8200000433 Invoice Date: 20/09/2025 Ordered item is completely different from what was recevied. A child’s birthday was ruined. And you’re not giving a refund? What kind of customer policy is that?”
Rajdeep also shared screenshots showing that he had specifically ordered a Pink Piñata Heart Cake, eggless, while the cake he received was just a simple heart-shaped chocolate cake. Although he didn’t post the screenshot of the invoice itself, he mentioned the invoice number in the tweet, which clearly confirms that the mistake was on Zomato and the eatery’s side.
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The incident highlights how such errors can turn a joyful occasion into disappointment. Something that this customer absolutely felt.
Have a look at the whole tweet
Zomato responds with a quick but generic reply
Rajdeep’s public post not only expressed his frustration but also raised questions about the company’s customer service policies when an order goes wrong. That is why soon after Rajdeep Singh’s post went public, it prompted a response from Zomato, showing that the company was aware of the issue. Their reply read,
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“We understand how important this was for you, Rajdeep. Please DM us your order ID or registered number, and we’ll check this for you.”
However, as often happens with such cases, the response came across as a generic, automated message rather than a personal acknowledgment of the mistake. While it showed that Zomato’s team had seen the complaint, it didn’t provide any immediate solution or reassurance.
Zomato tend to make it to the headlines for wrong reasons
This is not the first time Zomato has made it to the headlines for all the wrong reasons. Every day, numerous customers take to social media to share their disappointing experiences, whether it’s receiving the wrong food, stale items, or other service-related issues. These complaints often go viral, highlighting gaps in quality control and customer service.
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Of course, the majority of customers are satisfied daily with prompt deliveries and good service, but the voices of those who face problems cannot be ignored. Each complaint reflects a real inconvenience and frustration that deserves attention.
A genuine solution must be found to ensure that such mistakes don’t happen in the first place. Consistent quality checks, better communication, and proactive customer support could go a long way in preventing these incidents.
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