Zomato Responds After User Complains About Round-Off Amount In The Order Bill

Meal delivery services, such as Zomato, Swiggy, and Uber Eats, have significantly changed the way people eat in recent years. Together with the comfort of food delivery right to our door, they provide previously unheard-of convenience with just a tap on the screen. However, there were some issues with this convenience. Undoubtedly, one of the most annoying issues is the additional fees that raise the cost of our products.

These days, the typical food delivery bill includes not just the item’s price but also GST, restaurant fees, platform fees, surge fees, delivery partner fees (typically based on distance), and charitable contributions like “Feeding India.” However, recently, a user exposed another charge that Zomato caught getting in the name of convenience. It’s none other than round-off charges. Yes! You heard it right. It sounds weird at first, but a user recently alleged that Zomato earned millions secretly by just rounding off the bill. Notably, Zomato has also responded to the claims.

Twitter

X user alleged Zomato earns crores from round-off charges

A netizen on X, formerly known as Twitter, recently brought attention to Zomato’s “round-off” fees on meal delivery invoices, claiming that the food delivery service is profiting greatly by collecting spare change from consumers nationwide.

The post also featured a screenshot of a Rs 0.44 round-off price on a Zomato transaction. It showed that  Zomato could make Rs 44 lakh every day if just one crore customers placed purchases with comparable fees. The user expressed alarm about how these apparently small sums may accumulate into a sizable cash stream in their post.

In the post, the user wrote,

Zomato didn’t scam anyone… They just rounded off the bill and made crores. Order total? Rs 292.56. Final charge? Rs 293. That Rs 0.44? Gone. I didn’t even flinch. No food. No delivery. Just raw profit from decimals. Across 1.7M+ orders a day, these tiny round-offs quietly stack into lakhs. It’s not a bug. It’s a feature. A genius micro-monetization play. Zomato doesn’t just deliver food, it prints money from spare change. #Zomato #ProductStrategy #GrowthHack

Zomato didn’t scam anyone…
They just rounded off the bill, and made crores.

Order total? ₹292.56
Final charge? ₹293
That ₹0.44? Gone. I didn’t even flinch.

No food. No delivery. Just raw profit from decimals.

Across 1.7M+ orders a day, these tiny round-offs quietly stack… pic.twitter.com/Nc9J2P3Zya

— legendxkilla.eth (@Legendxkill) June 23, 2025

How has Zomato reacted to the claims?

Upon noticing the above-mentioned post, Zomato was quick to react to it. Zomato mentioned that the round-off feature is completely optional and meant to make invoicing easier by removing odd decimal places. The business also underlined that customers had the option to opt out of the round-off prior to placing their order. In its reply, Zomato wrote,

Hi there, We’d like to inform you that, for cash-on-delivery orders, it becomes difficult to tender change that is a fraction of a rupee. Similarly, it is often difficult for customers to provide the exact amount with the fraction covered. The amount is, therefore, rounded off to the closest whole number. Feel free to send us a private message for further assistance.

Hi there, we’d like to inform you that, for cash on delivery orders, it becomes difficult to tender change that is a fraction of a rupee. Similarly, it is often difficult for customers to provide the exact amount with the fraction covered. The amount is, therefore, rounded off to… https://t.co/jcTFuGSv2G

— Zomato Care (@zomatocare) June 24, 2025

Meanwhile, this is not the first time food delivery platforms have faced criticism for additional fees. Consumers have often complained about platform charges, packaging fees, and surge pricing, particularly during rush hours or poor weather conditions. With growing digital penetration and order quantities in the millions every day, even micro-charges such as Rs 0.10 or Rs 0.50 can turn into hefty sums of money when compounded. The incident has once again put the spotlight on the billing practices of digital platforms, price transparency, and user consent. While Zomato’s quick response might diffuse some of the outrage, the larger conversation around digital billing ethics and user consciousness is still in its initial stages.

What do you think about this? Do share your thoughts with us in the comment section of this article.