People are often victims of scams nowadays. Recently, a customer placed an order on the food delivery app Zomato. The woman claimed that she did not receive all the food items she ordered from the app. She took to social media and shared her grievance saying that this is not the first time but it has occurred twice before making it thrice. The customer said that the roti was missing from the food she ordered.
The woman complained that a restaurant on Zomato “scammed” her thrice, by not giving her the roti that she ordered
A social media user by the name of Moni (@Moni848202) shared a picture on social media platform X on Monday, February 17, the picture included the food items she ordered and her order bill. , saying that she “got scammed by restaurant thrice.” She also added that she is considering uninstalling the online food delivery platform’s application.
Tagging the official social media handles of Zomato, she questioned the company about not responding to the complaints. Moni wrote,
“This is a complaint, yesterday I got scammed by restaurant thrice. How can this happen repeatedly man. And I have not got any response from your team. Yesterday I ordered the items in the attached photo but I didn’t received all the items [sic]”
Hey @zomatocare @zomato @zomatoin
This is a complaint, yesterday I got scammed by restaurant thrice. How can this happen repeatedly man. And I have not got any response from your team. Yesterday I ordered the items in the attached photo but I didn’t received all the items. pic.twitter.com/1uZzLChScd— Moni (@Moni848202) February 17, 2025
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According to the post, she did not receive the roti and it was missing from the order. Zomato customer service was also unavailable for the complaint. Posting some images of the delivered order, she asked for a response from Zomato. She wrote,
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“Roti from the order was missing and I can’t even speak to your executive. This happened thrice @zomatocare. Should I Uninstall your app because same process is repeating or you can do something. Photos are attached [sic]”
Roti from the order was missing and I can’t even speak to your executive. This happened thrice @zomatocare . Should I Uninstall your app because same process is repeating or you can do something.
Photos are attached. pic.twitter.com/8IsPDkai08— Moni (@Moni848202) February 17, 2025
Zomato responded to the disappointed customer’s post
Zomato acknowledged the customer’s post and expressed that the company would get back to her with an update. Zomato asked for a little time to resolve this issue. Zomato replied,
“Hey Moni, we completely understand how frustrating it must be to receive an incomplete order. We’re committed to making this right for you. Please give us some time to look into this, and we’ll get back to you with an update shortly [sic]”
Hey Moni, we completely understand how frustrating it must be to receive an incomplete order. We’re committed to making this right for you. Please give us some time to look into this, and we’ll get back to you with an update shortly.
— Zomato Care (@zomatocare) February 17, 2025
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The subsequent day, the company shared another update in the comments below the post. They stated that the issue has been resolved and wrote,
“Hi Moni, your concern has been resolved over a call. If you require any further assistance, please don’t hesitate to contact us. Thank you for your patience!”
Hi Moni, your concern has been resolved over a call. If you require any further assistance, please don’t hesitate to contact us. Thank you for your patience!
— Zomato Care (@zomatocare) February 18, 2025
Also read: Man Orders From Fake Restaurant On Zomato By Mistake – Here’s What The Company Did Next
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Here is how other users reacted
Better to have home cooked food or order it directly to the restaurant as these ppl charges 23-30% as commission to the restaurant and if we order directly the rates are different. And we can go and collect it once it’s ready.
— Ekta Badada (@BadadaEkta) February 20, 2025
It has happened with me also thrice but once they refunded. This is common in zomata so I stopped using it.
— Ashfaq Ahmed (@ashfaqahmed479) February 19, 2025
Bhai tawa roti ya rice ke sath khaoge tum?
— KS Lawful Associates (@KsLawfulassoc) February 20, 2025
This is very common nowadays and the customer care is a bot denying human interactions and asking for email where they simply don’t care. Probably we should stop the online food and go back to homely cooked food. It’s difficult but definitely worth it for mental peace and scam.
— Akhilesh Kumar (@iamakkidx) February 18, 2025
There have been various types of food-related customer complaints ordered online and shared on social media. Some of these posts that went viral, sparked heated discussions among netizens. Before this, there have been cases of “fake restaurants” on Zomato which were flagged later. The company provided an update in the comments of the posts and took prompt action.
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Have you faced any such problems with your food ordered online? Let us know in the comments.
